Patient Relations Assistant

1 month ago

Honolulu, Hawaii, United States Veterans Affairs, Veterans Health Administration Full time


Summary The Veterans Affairs Pacific Islands Health Care System (VAPIHCS) is a Level 3 facility serving Veterans in the Pacific Basin, a geographic service area of 2.6 million square miles, and spread over three time zones.

VAPIHCS offers a full range of comprehensive health care services. This position reports to the Health Care Navigator/Customer Service Supervisor. VES provides effective, strategic management of human, financial, and educational resources to enhance the Veteran Experience.

Responsibilities Incumbent carries out the duties and responsibilities as directed by the Health Care Navigator/Customer Service Supervisor in the day-to-day program operations, ensuring all patients and visitors have the best and safest possible experience while at VAPIHCS.

Services provided are designed to respond to immediate needs including navigation, direction, escort (includes wheelchair assistance as needed), information and complimentary wheelchair inventory management.

The incumbent has knowledge; experience and skills that demonstrate the ability to assist a high volume of requests; possesses an adequate level of knowledge pertaining to National, VISN and Local policies, procedures, and programs; exhibits sound judgement, strong customer service and Prevention and Management of Disruptive Behavior skills, Safe Patient Handling, patient safety, infection prevention, and care pertaining to healthcare navigator services.


Promotion Potential:

The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.

Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule:

Schedule will vary Virtual:
This is not a virtual position

Position Description/PD#:
Patient Relations Assistant - Healthcare Navigator/PD03015A, 03016A, 03017A Relocation/

Recruitment Incentives:

Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S.

Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)


Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/12/2024. Time-In-Grade Requirement:

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS5 position you must have served 52 weeks at the GS4. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note:

Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:
To qualify for this position at the GS-03 level, you must possess one of the following: A.

Six months of general experience that has equipped you with the knowledge, skills, and abilities to perform successfully the duties of this position.

General experience includes visitor support and patient assistance, reception area maintenance, and general administrative support. -OR- B. One year of education above high school (30 semester hours or 45 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.-OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined. To qualify for this position at the GS-04 level, you must possess one of the following: A.

One year of general experience that has equipped you with the knowledge, skills, and abilities to perform successfully the duties of this position.

General experience includes visitor support and patient assistance, reception area maintenance, and general administrative support. -OR- B. Two years of education above high school. This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.-OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined. To qualify for this position at the GS-05 level, you must possess one of the following: A.

One year of specialized experience equivalent to at least the GS-04 grade level performing the following type of work and/or tasks: assisting patients, visitors, and internal customers in outpatient clinics, and administrative offices with forward greeting; wayfinding; complimentary wheelchair assisted transports; shuttling patients and visitors between facility buildings and parking lots; reporting emergent situations to the Supervisor; and responding to assigned requests from internal and external customers.-OR- B.

Four years above high school. This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.-OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.

(only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement.

One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.)



You will be rated on the following Competencies for this position:

Communication Customer Service (Clerical/Technical) Interpersonal Skills Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.


Physical Requirements:

The regular and recurring work of the position involves sitting at a desk, extensive walking, prolonged standing, bending, lifting, escorting patients, assisting with patient transports by pushing wheelchairs, carrying items such as walkers and equipment, pushing wheelchairs, and driving shuttle cart.

Occasional on-site events assistance involving loading and unloading of donations and supplies and equipment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education.


Note:
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

You can verify your education here:
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education

For further information, visit:
Additional Information Receiving Service Credit or Earning Annual (Vacation)

Leave:

Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies.

Pursuant to VHA Directive , VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy).

VHA HCPs do not include remote workers who only infrequently enter VHA locations.

If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date.

The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO).

Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), for more information.

  • Patient Care Assistant

    1 week ago

    Honolulu, Hawaii, United States REHAB Hospital of the Pacific Full time

    Job OverviewPosition Title: Patient Care AssistantFLSA Status: Non-ExemptReports To: Clinical Nurse Manager or designated representativePOSITION SUMMARY:Under the guidance of a Nursing Supervisor and/or Staff RN, the Patient Care Assistant is responsible for a variety of tasks related to the treatment and support of patients, adhering to the established...

  • Patient Care Assistant

    1 week ago

    Honolulu, Hawaii, United States REHAB HOSPITAL OF THE PACIFIC Full time

    Position Title: Nursing Aide FLSA Status: Non-Exempt Reports To: Clinical Nurse Manager or designee POSITION SUMMARY: Under the guidance of a Nursing Supervisor and/or Staff RN, the Nursing Aide is responsible for performing a variety of tasks related to patient care and treatment, adhering to the established protocols and procedures of the facility....

  • Patient Care Assistant

    1 week ago

    Honolulu, Hawaii, United States REHAB HOSPITAL OF THE PACIFIC Full time

    Position Title: Nursing Aide FLSA Status: Non-Exempt Reports To: Clinical Nurse Manager or designee POSITION SUMMARY: Under the guidance of a Nursing Supervisor and/or Staff RN, the Nursing Aide is responsible for performing various tasks related to the treatment and care of patients, adhering to the established policies and procedures of the facility....

  • Patient Care Assistant

    4 days ago

    Honolulu, Hawaii, United States Kuakini Health System Full time

    Position: Nurse Aide - Waikiki Ewa IV (Surgical) Company: Kuakini Medical Center Work Hours: Regular Full-Time, various rotational shifts Role Overview: The Nurse Aide is responsible for performing essential nursing assistant duties aimed at delivering quality patient care and ensuring the comfort and personal needs of patients are met. Key...

  • Specialty Pharmacy Patient Care Assistant

    3 months ago

    Honolulu, Hawaii, United States ALTRES Staffing Full time

    Specialty Pharmacy Patient Care Assistant A local pharmacy is looking for a Patient Care Assistant to help process Specialty Pharmacy orders. In this role, you will assist with all facets of patient care from initiation of therapy, assessing drug and supply usage, picking and packing orders, and maintaining supply stock levels.This is a great opportunity for...

  • Patient Care Assistant

    3 days ago

    Honolulu, Hawaii, United States Kuakini Health System Full time

    Position: Nurse Aide - Waikiki Ewa IV (Surgical) Company: Kuakini Medical Center Work Hours: Regular Full-Time, various rotational shifts Overview: The Nurse Aide plays a crucial role in delivering compassionate care to patients, assisting them with their daily activities and ensuring their comfort and well-being. Key Responsibilities:Assist patients with...

  • Patient Care Assistant

    3 days ago

    Honolulu, Hawaii, United States Kuakini Health System Full time

    Position: Nurse Aide - Waikiki Ewa IV (Surgical) Company: Kuakini Medical Center Work Hours: Regular Full-Time, various rotational shifts Role Overview: The Nurse Aide is responsible for assisting with essential patient care duties, ensuring comfort and support for individuals in a healthcare setting. Key Responsibilities:Provide assistance with daily living...

  • Nursing Assistant

    20 hours ago

    Honolulu, Hawaii, United States Health Advocates Network Full time

    Health Advocates Network, Inc. is seeking a skilled Certified Nursing Assistant to join our team. As a Certified Nursing Assistant, you will play a vital role in providing high-quality patient care and support to our clients.Key Responsibilities:Provide direct patient care, including assistance with daily living activities, mobility, and hygiene.Assist with...

  • Nursing Assistant

    4 days ago

    Honolulu, Hawaii, United States Diagnostic Laboratory Services, Inc Full time

    Job SummaryWe are seeking a skilled Nursing Assistant to join our team at Diagnostic Laboratory Services, Inc. As a Nursing Assistant, you will play a vital role in providing exceptional patient care and support to our patients and staff.Key ResponsibilitiesAssist in Patient Care: Provide direct patient care, including assistance with daily living...

  • Patient Care Specialist

    16 hours ago

    Honolulu, Hawaii, United States Rehabilitation Hospital of the Pacific Full time

    Job SummaryWe are seeking a skilled and compassionate Nursing Assistant to join our team at Rehabilitation Hospital of the Pacific. As a Nursing Assistant, you will play a vital role in providing high-quality patient care and supporting our clinical staff in delivering exceptional patient outcomes.Key ResponsibilitiesUnder the supervision of a licensed...

  • Patient Account Liaison

    1 week ago

    Honolulu, Hawaii, United States Hawaii Pacific Health Full time

    Position OverviewThe Business Services Department is dedicated to ensuring exceptional customer service for all inquiries related to patient accounts and billing. Our approachable team is committed to addressing incoming questions and concerns promptly.Key ResponsibilitiesManage and respond to customer inquiries regarding billing and patient accounts.Monitor...

  • Patient Service Representative

    20 hours ago

    Honolulu, Hawaii, United States Hawaii Pacific Health Full time

    About the RoleAs a Patient Service Representative at Hawaii Pacific Health, you will play a vital role in ensuring that our patients receive exceptional care and service. You will serve as a liaison between patients and our professional staff, providing warm, friendly, and considerate assistance in our Internal Medicine department.Key...

  • Patient Service Representative

    3 days ago

    Honolulu, Hawaii, United States Hawaii Pacific Health Full time

    About the Role:We are seeking a skilled Patient Service Representative to join our team at Kapi'olani Medical Center for Women and Children. As a key member of our healthcare team, you will play a vital role in ensuring that our patients and their families receive exceptional care and support.Key Responsibilities:Act as a liaison between patients and...

  • Patient Care Aide

    1 week ago

    Honolulu, Hawaii, United States REHAB HOSPITAL OF THE PACIFIC Full time

    Position Title: Nursing AideFLSA Status: Non-ExemptReports To: Clinical Nurse Manager or designeePOSITION SUMMARY:Under the guidance of a Nursing Supervisor and/or Staff RN, the Nursing Aide is responsible for various tasks related to the treatment and care of patients, adhering to the established policies and procedures of the healthcare facility.Starting...

  • Patient Service Rep

    2 months ago

    Honolulu, Hawaii, United States Hawaii Pacific Health Full time

    Job DescriptionKapi'olani Medical Center for Women & Children is Hawai'i's only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i's leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty...

  • Patient Care Coordinator

    22 hours ago

    Honolulu, Hawaii, United States Kaiser Permanente Full time

    About the RoleKaiser Permanente is seeking a skilled professional to join our team as a Social Services Specialist in Honolulu, Hawaii.Key ResponsibilitiesParticipate as a member of the emergency department care team, providing social services expertise in response to care team referrals and case finding of high-need populations.Conduct psychosocial...

  • Patient Registrar, Senior

    2 months ago

    Honolulu, Hawaii, United States Hawaii Pacific Health Full time

    Job DescriptionKapi'olani Medical Center for Women & Children is Hawai'i's only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i's leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty...

  • Patient Service Rep

    1 month ago

    Honolulu, Hawaii, United States Hawaii Pacific Health Full time

    Job DescriptionKapi'olani Medical Center for Women & Children is Hawai'i's only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i's leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty...

  • Client Relations Specialist

    5 days ago

    Honolulu, Hawaii, United States Keiko Pacheco - State Farm Agent Full time

    Job OverviewPOSITION: Client Relations SpecialistROLE SUMMARY: We are looking for a dedicated and customer-oriented professional to join our organization as a Client Relations Specialist. In this capacity, you will be tasked with delivering outstanding support to our clientele, addressing any inquiries or challenges they may encounter, and promoting...

  • Patient Service Rep

    2 months ago

    Honolulu, Hawaii, United States Hawaii Pacific Health Full time

    4.0 Honolulu, HI Honolulu, HI Full-time Full-time From $22.73 an hour From $22.73 an hour 4 days ago 4 days ago 4 days ago Founded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i.With over 200 physicians who are leaders in...