Manager, IT Operations

1 month ago


Chicago, Illinois, United States AbbVie Full time

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us Follow @abbvie onTwitter,Facebook,Instagram,YouTubeandLinkedIn.
Job Description

Come to work each day with an inclusive & collaborative business technology team. As a Sr. Manager, IT Service Operations within AbbVies Business Technology Solutions group, youll have opportunities to drive IT Service Management improvement & system stability for the core systems that power critical patient interactions for AEI. This role oversees critical support operations to ensure that AEI business units can leverage our Business Technology Solutions to execute critical day-to-day functions. This leader partners closely with internal & external stakeholder groups to drive continuous improvement across critical support, Business Continuity, and Operations functions including onboarding, offboarding, and transition activities.

In this role youll be responsible for:

Leading a team of AbbVie Team Members and Contractors through the IT Service Management (incident, problem, request) capabilities for AEIs core technology systems.Partnering with internal & external Business & Technology leaders to drive continuous improvement in critical AEI processes & solutions.Serving as the primary point of contact with vendors & stakeholders to collaborate & drive resolution on critical incidents & requests that are affecting AEI team members.Driving Business Continuity opportunities with AEI application owners to harden AEIs technology resilience.Measure, monitor & provide transparency of AEIs application health to AEI business & leadership.Developing & coaching team members to help drive ongoing professional development to advance the teams capabilities & growth.Enable AEI onboarding, offboarding, and transition functions, partnering with dependent cross-functional teams within BTS.Managing a project & financial portfolio for roadmap items that pertain to improving AEIs BTS operations capabilities.Providing clear communication to all levels of AEI as critical incidents or updates occur, informing team members of the situation & ongoing updates.Analyzing service management data trends to identify countermeasures that would help reduce the frequency, duration, and impact of system interruptions for AEIs core systems. Tools & skills you will use in this role: IT Service Management Operations & SLA ManagementServiceNow, Jira, & Confluence for Service Management & Delivery enablementVarious Continuous Improvement methodologiesCompliance with applicable corporate & divisional policies & proceduresCommunication between cross-functional business & Technology teams & Sr. LeadershipRoadmap, innovation, and vision creation skillsets
Qualifications
Experiences that make you a strong candidate for this role: RequiredBachelor's Degree with 8 years experience; Master's Degree with 7 years experience; PhD with 3 years experience. Experience in Information TechnologyExperience managing people, including HR responsibilitiesDemonstrated expertise in IT Service Management/ITIL frameworks ITIL Certifications preferred.Experiencing facilitating/leading critical incidentsDemonstrated leadership of FTEs & Contractors onshore & offshoreBeneficial License utilization/oversightFive9, Salesforce: HealthCloud Suite, ScriptMed, PowerAppsCollaboration Tools: MS Teams, SharePointReporting Applications: Qlik, etc.Understanding of Infrastructure such as Cloud, Network, VDI, VPN, storage, etc.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law: The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemay ultimatelypay more or less than the posted range. This range may be modified in thefuture. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees. This job is eligible to participate in our short-term incentiveprograms. This job is eligible to participate in our long-term incentiveprograms Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employee remains in the Company's sole andabsolutediscretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent withapplicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status. US & Puerto Rico only - to learn more, visit


  • Chicago, Illinois, United States Solving IT Full time

    We are committed to creating the most respected expert technology solutions and recruitment company bar none, by treating our people better than any other business. We will be your dedicated career coach; giving you honest advice, helping you find the best opportunities and much more.This Contract Role as a Hybrid Technology Operations Specialist in a...


  • Chicago, Illinois, United States Get It Recruit - Hospitality Full time

    Job Title: Academic Operations CoordinatorAbout Us: At Get It Recruit - Hospitality, we pride ourselves on being a premier institution dedicated to graduate and professional education, ensuring our students receive exceptional support and resources. We are in search of a committed individual to join our remote team, enhancing our academic initiatives and...


  • Chicago, Illinois, United States Solving IT Full time

    Job SummarySolving IT, a leading healthcare technology company, is seeking a highly skilled Hybrid Medical Management Specialist to join our team. As a key member of our organization, you will play a critical role in conducting medical management and health education programs for customers on government health care programs.Key ResponsibilitiesConduct...


  • Chicago, Illinois, United States Gravity IT Resources Full time

    Job OverviewThe Senior Product Manager serves as a vital link between business objectives and software development execution. This role is essential in ensuring that the appropriate products are developed to meet the organization's goals. The individual will collaborate closely with Software Engineering leadership to create internal products that enhance...


  • Chicago, Illinois, United States Nashville Hot Chicken Inc Full time

    Job DescriptionNashville Hot Chicken Inc is seeking a highly skilled and experienced professional to fill the role of Assistant General Manager/Catering Manager.Key Responsibilities:Oversee daily restaurant operations, including food and labor costs, staffing, inventory, and sales goals, to ensure seamless execution and maximum efficiency.Implement and...


  • Chicago, Illinois, United States Nashville Hot Chicken Inc Full time

    Job DescriptionNashville Hot Chicken Inc is seeking a highly skilled and experienced professional to fill the role of Assistant General Manager/Catering Manager.Key Responsibilities:Oversee daily restaurant operations, including food and labor costs, staffing, inventory, and sales goals, to ensure seamless execution and maximum efficiency.Implement and...

  • Operations Manager

    7 days ago


    Chicago, Illinois, United States UG2 Full time

    **Job Summary**The Facilities Director provides strategic leadership and guidance to UG2's janitorial facilities operations. This pivotal role entails managing a diverse portfolio of accounts, ensuring high levels of cleanliness, quality, and service are achieved and maintained.Key Responsibilities:Manage and oversee janitorial operations and vendor...

  • Operations Manager

    3 days ago


    Chicago, Illinois, United States United Skates of America Full time

    Job SummaryUnited Skates of America is seeking an experienced Management Associate to join our team at Dr. Martin Luther King Jr. Family Fun Center. As a Management Associate, you will be responsible for overseeing the daily operations of our entertainment facility, ensuring a fun and safe experience for our guests.Key ResponsibilitiesManage the day-to-day...


  • Chicago, Illinois, United States S&C Electric Full time

    About the RoleS&C Electric is seeking a highly skilled IT Operations Manager to join our Production Department. As Assistant Manager of Information Technology, you will play a crucial role in ensuring the smooth operation of our IT services and supporting our diverse team.Key ResponsibilitiesOperational Management: Oversee the day-to-day operations of the IT...

  • Operations Manager

    3 days ago


    Chicago, Illinois, United States HI-VIBE Superfood Juicery Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Manager to join our team at HI-VIBE Superfood Juicery. As the heartbeat of our Chicago operation, you will be responsible for overseeing all aspects of our business, including inventory management, staff scheduling, and financial performance.Key ResponsibilitiesOperational Excellence:...

  • Operations Manager

    22 hours ago


    Chicago, Illinois, United States Shipa Full time

    Job DescriptionJob Summary:Shipa Ecommerce is a leading provider of e-commerce solutions, offering integrated freight, fulfillment, delivery, and returns services to online merchants. We are seeking a highly skilled Operations Manager to join our team.The primary responsibility of this role is to develop and implement operational processes and procedures to...

  • IT Operations Manager

    13 hours ago


    Chicago, Illinois, United States S&C Full time

    About the RoleWe are seeking a highly skilled and experienced IT Operations Manager to join our team at S&C Electric Company. As an IT Operations Manager, you will be responsible for overseeing the day-to-day operations of our IT Service Desk, Office Services, and the ServiceNow platform.Key ResponsibilitiesOperational Management: Oversee the efficient...


  • Chicago, Illinois, United States SageSure Full time

    About the RoleWe are seeking an experienced Operations Manager to join our Carrier Operations team at SageSure. As a key member of our team, you will be responsible for driving scalability, establishing efficient operational processes, and enhancing productivity for our carrier partners.Key ResponsibilitiesAct as primary day-to-day operational contact for...

  • Operations Manager

    3 days ago


    Chicago, Illinois, United States Puttery Full time

    Job SummaryPuttery is seeking a highly skilled and experienced Assistant General Manager to lead and execute all aspects of our operation, including hospitality services, food and beverage, training, facilities, and golf operations. This individual will report directly to the General Manager and work in tandem to reinforce Puttery's operational and cultural...

  • Operations Manager

    2 weeks ago


    Chicago, Illinois, United States SSP Deutschland GmbH Full time

    About SSP Deutschland GmbHAt SSP Deutschland GmbH, we operate in nearly 40 countries worldwide, dedicated to enhancing the travel experience for our customers. Whether they are embarking on a holiday, traveling for business, or commuting, we strive to provide exceptional food and beverage options that cater to diverse tastes and preferences.What We OfferWe...

  • Operations Manager

    3 days ago


    Chicago, Illinois, United States Divvy Full time

    About the Role:We are seeking a highly motivated and organized Operations Manager to join our team at Divvy. As a key member of our operations team, you will be responsible for overseeing the daily operations of our bike share system, ensuring a seamless and efficient experience for our customers.Key Responsibilities:Supervise daily operations to maximize...

  • Operations Manager

    2 weeks ago


    Chicago, Illinois, United States PeopleShare Full time

    Embark on a Rewarding Career Journey with Us as a Business Services ManagerAre you ready to enhance your professional skills in a dynamic business setting? This role serves as an excellent opportunity to advance your career. As a Business Services Manager, you will immerse yourself in the core of business operations, acquiring vital skills and insights to...

  • Operations Manager

    6 days ago


    Chicago, Illinois, United States Small Cheval Full time

    Small Cheval, a division of Hogsalt, is seeking a committed and skilled Full Time General Manager to enhance our operations.Completion bonus of $2,500 after training periodCompetitive salary based on experienceQuarterly performance bonuses availableWe are looking for a candidate who embodies Hogsalt's principles of harmony, accountability, and resilience....

  • Operations Manager

    2 weeks ago


    Chicago, Illinois, United States Small Cheval Full time

    Small Cheval, part of Hogsalt, is seeking a committed and skilled Full Time General Manager to oversee our operations.Bonus of $2,500 upon successful training completionNegotiable salaryQuarterly bonus incentivesWe are looking for a candidate who embodies Hogsalt's principles of harmony, accountability, and resilience. Effective leaders at Small Cheval are...

  • IT Operations Manager

    2 weeks ago


    Chicago, Illinois, United States Bally's Corporation Full time

    About Bally's Corporation: Bally's Corporation stands as a premier entity in the global entertainment sector, captivating millions through both digital gaming platforms and traditional casino experiences. Renowned for our innovative spirit, vibrant energy, and commitment to delivering exhilarating gaming encounters, we are dedicated to the art of...