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Operations Manager

2 months ago

Chicago, Illinois, United States UG2 Full time

**Job Summary**

The Facilities Director provides strategic leadership and guidance to UG2's janitorial facilities operations. This pivotal role entails managing a diverse portfolio of accounts, ensuring high levels of cleanliness, quality, and service are achieved and maintained.

Key Responsibilities:

  • Manage and oversee janitorial operations and vendor relations across various locations.
  • Review and control labor and supply costs for assigned accounts, ensuring operations conform to budgetary standards and sound operational practices.
  • Serve as the lead executive for customer facilities, ensuring services are delivered efficiently and cost-effectively.
  • Supervise the service delivery team and external subcontractors, ensuring high standards of work.
  • Collaborate with UG2's regional and corporate leadership teams to ensure smooth account transitions.
  • Meet and exceed contractual SLAs, maintain KPIs, and present regular business reviews to client/customer teams.
  • Review labor cost to ensure budget is aligned with contractual requirements. Monitor and submit payroll using electronic payroll systems.
  • Coordinate with UG2 corporate departments, including procurement, finance, payroll, and human resources, for integrated operations.
  • Set standards and protocols, manage customer reports, and oversee the financial performance of assigned accounts.
  • Assist with costing: RFPs, proposals, staffing levels, P&L, generate revenue using the company's job ticketing system.
  • Organize and direct weekly team meetings, handling all operational requirements.

Requirements:

  • Bachelor's degree or an equivalent level of professional education in Facility Management, Business Administration, or a related field.
  • Minimum of 5-10 years of related experience in custodial management and/or training; or equivalent combination of education and experience.
  • Ability to pass a background check and social security verification.

Preferred Qualifications:

  • Proven track record in managing hospitality and support services across a vast array of buildings.
  • Strong business acumen, including knowledge of financial models and customer satisfaction metrics.
  • Effective leadership skills, capable of managing both union and non-union environments.
  • Solid understanding of business and financial principles, including P&L management.
  • Willingsness to travel within and outside the region.
  • Must be willing to adapt to work schedule as needed to meet company needs.