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About SSP Deutschland GmbH
At SSP Deutschland GmbH, we operate in nearly 40 countries worldwide, dedicated to enhancing the travel experience for our customers. Whether they are embarking on a holiday, traveling for business, or commuting, we strive to provide exceptional food and beverage options that cater to diverse tastes and preferences.
What We Offer
We are committed to fostering a culture of learning and development, empowering our employees to achieve their full potential. Our extensive resources are designed to enhance skills and facilitate personal growth. Join us to take charge of your career in an environment supported by industry experts and like-minded colleagues.
Position Overview
The Operations Manager plays a crucial role in ensuring top-notch guest service and operational excellence. This position involves overseeing all aspects of both full-service and quick-service operations, including:
- Recruiting, training, and retaining a high-performing team.
- Delivering exceptional hospitality and maintaining food quality standards.
- Managing financial aspects, including food and labor costs, while sharing P&L responsibilities.
- Ensuring compliance with health and safety regulations.
Key Responsibilities
- Provide outstanding guest service by creating a welcoming environment and addressing guest feedback for continuous improvement.
- Set daily objectives and assign tasks to team members, ensuring clear communication and follow-up.
- Lead the management team in implementing new products and promotional initiatives, providing necessary training.
- Utilize your expertise to manage financial performance, personnel, and operational efficiency.
- Communicate company policies effectively to all team members, ensuring understanding and adherence.
- Monitor sales performance through analysis and reporting, making adjustments as needed.
- Handle high-pressure situations with sound judgment and decision-making skills.
- Identify operational challenges and develop effective solutions to enhance performance.
- Maintain compliance with company policies and state health standards.
Benefits
- Comprehensive training programs.
- Employee meal benefits.
- Generous paid time off.
- Retirement plan with company matching.
- Medical benefits with significant premium coverage.
- Company-paid basic life and accidental death insurance.
Diversity and Inclusion
At SSP Deutschland GmbH, we prioritize diversity and inclusion, fostering an environment where all employees feel valued and motivated. We are an equal opportunity employer, committed to engaging a diverse workforce and positively impacting our communities.
