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Bilingual Customer Care Representative
2 months ago
At VF, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. As a purpose-led, performance-driven company, we are committed to inclusion, diversity, equity, and action. So, before we get to the job details, take a minute to learn a little more about us - our values and our culture - visit VF Careers or
What will you do?
A day in the life of a Bilingual Customer Care Representative at VF looks a little like this.
The Bilingual Customer Care Representative empowers our consumers to live active lifestyles by sharing product knowledge, providing superior customer support and processing customer orders. The Representative works with multiple channels including inbound calls, live chat, text messaging and email correspondence and is a main point of contact for Bilingual communication with our customers.
Let's break down that day-in-the-life a bit more.
Support customers through a variety of mediums, including phone calls, email, live chat, and social media. Establish customer needs by asking open ended questions, active listening and conveying empathy. Link product benefits to customer's needs by researching, providing product information, and recommending a solution. Process product orders and provide prompt and efficient response and resolution to all customers' requests. Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments. Location requirement: While this position is fully remote, the ideal candidate will reside within Wisconsin o better service their client base.
What do you need to succeed?
We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you'll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your one year of preferred experience and professional achievements.
The foundation skills you will need in this position are:
Fluent in either English or French Proficient computer skills with the ability to learn new software. Strong communication and listening skills. Attention to detail and ability to work in a fast-paced environment. May require overtime as needed to meet demand/schedule. Must be located in Wisconsin What do we offer you?
At VF, we know you expect as much from us as we do from you. That is why we make a commitment to support and grow our people. We offer extensive development and growth opportunities for your current and future positions, a competitive compensation package, and a strong benefits package that includes medical, dental, vision, and 401(k).
Our commitment extends beyond this and into your daily work life. We strive to foster a diverse and inclusive culture based on respect, connection, and authenticity. Our focus on DEI is at the foundation of who we are and what we do.
To learn more about VF's benefits package, follow this and click "Looking to Join VF".
To learn more about VF's Diversity and Inclusion efforts, go to
Now WE have a question for YOU.
Are you in?
Hiring Range:
$13.80 USD - $17.25 USD per hour
Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.
Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.
At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.
