Care Services Liaison

2 weeks ago

Washington, Washington, D.C., United States Consumer Direct Care Network Full time

JOB SUMMARY

The Client Services Coordinator plays a vital role in facilitating the daily intake and referral processes to ensure clients receive the necessary services. This position involves coordinating in-home care requirements while adhering to Federal and State regulations, as well as Managed Care Organization (MCO) program guidelines. The coordinator is responsible for managing a caseload of clients enrolled in Medicaid programs and conducting regular assessments to adapt care plans as client needs evolve.

JOB DUTIES

  • Oversee and manage a caseload of clients participating in Medicaid programs.
  • Ensure clients' in-home care needs are met in accordance with Federal and State regulations, MCO program standards, and contractual obligations.
  • Facilitate daily intake and referral processes to promote positive organizational growth.
  • Encourage a collaborative and supportive office atmosphere.
  • Assist in the daily operations and advocate for client needs.
  • Demonstrate the ability to fulfill job responsibilities with minimal supervision.
  • Engage with stakeholders regarding service delivery.
  • Exhibit strong written and verbal communication skills.
  • Adhere to all relevant legal requirements, standards, policies, and procedures.
  • Show reliability and consistency in job performance.
  • Utilize effective problem-solving and decision-making abilities.
  • Display proficiency in computer applications.
  • Manage complex service programs and special initiatives.
  • Promote services to referral sources as necessary.
  • Maintain the skills and knowledge required to coordinate workflow efficiently.
  • Participate in ongoing professional development and training opportunities.
  • Effectively prioritize tasks and manage multiple responsibilities.
  • Deliver exceptional customer service to both internal and external clients.
  • Represent the organization at various meetings and events.
  • Assist clients and employees with enrollment in services and systems as required.
  • Conduct necessary assessments and home visits as needed.
  • Bilingual capabilities are preferred in various locations.
  • Handle phone and video communications as required.
  • Perform additional duties as assigned.

QUALIFICATIONS

  • A Bachelor's degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field is preferred.
  • At least one year of experience working with individuals with disabilities or the elderly is preferred.
  • A combination of education and relevant experience is acceptable.
  • Bilingual proficiency in Spanish or Arabic is preferred.

The role typically takes place in an office setting, utilizing a computer, telephone, and other office equipment to fulfill responsibilities. The work environment noise level is consistent with that of a standard office. The incumbent may experience frequent interruptions throughout the workday. Regular tasks include sitting, talking, and listening; frequent use of repetitive hand motions; and the ability to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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