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Senior Property Field Adjuster

2 months ago

Riverside, California, United States Automobile Club of Southern California, AAA Careers Full time

Senior Property Field Adjuster

Would you like to leverage your customer service abilities in a position where you can have a positive impact on people's lives? Are you in search of more than just a job, but a long-term career with abundant opportunities for advancement? Join our dedicated Property Claims Team and become a crucial member of our team.

As part of our Property Field Claims Team, you will play a key role in delivering exceptional experiences for our members. Utilize your investigative, negotiation, and communication skills to guide members through the claim process and assist in their recovery from unexpected events.

This position calls for a self-motivated individual with a strong focus on customer satisfaction, excellent time-management abilities, and a preference for independent work. Along with this role comes a laptop and company vehicle.

We provide competitive benefits and compensation with the potential for yearly financial recognition based on both individual and enterprise performance. We highly esteem our employees and prioritize manageable workloads for our Field Adjusters, ensuring a healthy work-life balance. Our staff have the opportunity to engage in community volunteer activities and participate in a culture of continuous learning. We offer programs for tuition reimbursement, professional development, wellness initiatives, and more.

Primary Responsibilities:

  • Conduct investigations, assess, and confirm coverage on-site to settle claims of moderate to severe complexity, including preparing comprehensive repair estimates for damages covered.
  • Manage assigned claims of moderate to severe complexity with minimal supervision.
  • Collaborate with and potentially coordinate various vendor services such as contractors, emergency repair teams, plumbers, cleaning services, engineers, and other replacement services.
  • Interact and communicate with a diverse range of individuals including insured parties, lawyers, public adjusters, and forensic experts.
  • Explain benefits, coverages, and claims processes clearly either verbally or in written form.
  • Apply knowledge of state and federal laws, statutes, and insurance regulations throughout the claims handling process.
  • Maintain precise and up-to-date documentation within claim files during the claims process.
  • Demonstrate proficient knowledge of Xactimate estimating platform for preparing claims estimates.
  • Provide recommendations to management regarding settlement amounts beyond authorized limits.
  • Identify suspicious losses and recommend referral to SIU when necessary.
  • Act as a resource for less experienced team members, offering informal coaching as needed.
  • May be called upon for catastrophe duty.
Qualifications:

Our exceptional employees complete all mandatory training to deliver outstanding customer service. This includes passing all relevant licensing exam(s) and undergoing required background checks in various states.

This role may be a great fit for you if you possess:
  • High School Diploma/General Equivalency Diploma
  • At least 3 years of property claims adjusting experience of moderate to severe complexity, involving writing estimates for structural damages among others
  • Strong ability to communicate clearly, professionally, and empathetically in all interactions
  • Proficient knowledge of Xactimate or similar estimating platform
  • Advanced understanding of estimating losses of moderate complexity
  • Proficient understanding of property claims contracts and interpretation of case law
  • Demonstrated negotiation, investigation, communication, and conflict resolution skills
  • Developing knowledge of residential construction
  • Proficiency with smartphones and various software applications
  • Self-motivated and accountable to your team, work, and schedule
Physical Requirements:
  • Ability to crouch and stoop for inspecting confined spaces like attics and crawl spaces may be necessary
  • Must meet all safe driving requirements, including verification of driving records and possession of a valid driver's license
  • Capability to lift 50 pounds or more, including handling a ladder in and out of a car trunk
  • Able to climb ladders and navigate roofs, including inspecting roofs and attics
The starting salary range for this role is:

$ $48.93
Additionally, you will have the opportunity to participate in our incentive program based on organizational, team, and personal performance achievements.

Outstanding benefits:
  • Health coverage for medical, dental, vision
  • 401(K) savings plan with company match AND Pension
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts
Auto Club Enterprises stands as the largest federation of AAA clubs in the nation. With 14,000 employees across 21 states assisting 17 million members, our organization's strength lies in our employees. By fostering diversity and supporting various backgrounds, cultures, personalities, and strengths, we have built a team capable of delivering exceptional, lifelong service to our members. Embracing our diversity leads us to success. All of Us With our widespread national recognition, longstanding reputation since 1902, and continuously growing membership, we are in search of dedicated professionals driven by service to join our team.

"Through our dedicated employees, we proudly provide exceptional service and valuable products that offer members peace of mind and worth."

AAA is an Equal Opportunity Employer.

The Automobile Club of Southern California welcomes all qualified applicants, including those with previous criminal records, in compliance with relevant federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.