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Senior Property Restoration Technician

2 months ago

Riverside, California, United States ServiceMaster Restore 10253 - Mission Viejo Full time
Job Overview

ServiceMaster Restore is dedicated to aiding our communities in recovering from disasters, assisting businesses in resuming operations, and helping residents restore their homes to their original conditions. Our organization is locally operated and employs individuals from the very neighborhoods we serve. We are devoted to revitalizing our communities after challenging times.

Benefits & Advantages

  • Competitive compensation and benefits package, which may include:
  • Paid Time Off, Medical/Dental Coverage, Flexible Work Hours, 401K Plan, Provision of Uniforms and Training, and the opportunity to make a difference every day.
  • Expanding organization with potential for career growth for motivated individuals.
  • Travel opportunities available.

Position Summary

As a member of our team, you will be part of a group of experts who do more than just rebuild; they restore.

This position requires a hands-on leader responsible for overseeing the company's initiatives to assist clients following disasters affecting their homes and businesses. The Lead Technician/Project Manager evaluates new projects, outlines, and communicates the intended plan of action to the team, supervises the project, and modifies actions to ensure progress while adhering to required standards. If you are eager to transform uncertainty into assurance and anxiety into hope, this opportunity is ideal for you.

Key Responsibilities

  • Execute assigned tasks in accordance with company protocols and standards, ensuring quality control, and supervising assigned technicians.
  • Prepare sketches and scope sheets for estimates, complete drying records using mobile applications; provide comprehensive and precise scope and sketches, drying logs, photographic documentation, and customer contracts to estimator/coordinator team members.
  • Engage with insurance adjusters in person, via phone, and virtually to address concerns and provide clarity regarding the loss when necessary.
  • Manage work orders efficiently, ensuring that the appropriate equipment and supplies are loaded onto the vehicle for each job, and prioritize tasks to meet deadlines.
  • May mentor new technicians or key operational and sales team members.

Qualifications

  • Experience in leading, training, or managing personnel in previous roles.
  • Exemplify our customer service standards with homeowners, adjusters, vendors, etc.
  • Possess a valid Driver's License and maintain a satisfactory driving record.

Physical Requirements and Work Environment

  • Incumbent must be prepared to:
  • Lift, carry, push, pull, or reposition objects weighing up to 70 pounds frequently.
  • Wear respirators and safety gear when job conditions necessitate.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by associates in this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this role. All personnel may be required to perform duties outside of their normal responsibilities as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.