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Senior Property Restoration Technician

2 months ago


Riverside, California, United States ServiceMaster Restore 10253 - Mission Viejo Full time
Job Overview

ServiceMaster Restore is dedicated to assisting our communities in recovering from disasters, enabling businesses to resume operations, and helping residents restore their homes to their original conditions. Our locally owned company employs individuals from the very neighborhoods we serve, reinforcing our commitment to revitalizing our communities after challenging events.

Benefits & Advantages

  • Competitive salary and benefits package, including:
  • Paid Time Off, Medical/Dental Coverage, Flexible Work Hours, 401K Plan, Uniforms, and Training provided, Empowering you to make a difference every day.
  • Opportunities for career advancement within a growing organization.
  • Potential for travel as part of your role.

Position Summary

As a vital member of our organization, you will be part of a team of professionals who do more than just rebuild; they restore hope and security.

This role requires a proactive leader responsible for overseeing the company's initiatives to assist clients following disasters affecting their homes and businesses. The Lead Technician/Project Manager will evaluate new projects, outline and communicate the planned approach to the team, supervise the project, and make necessary adjustments to ensure progress while adhering to established standards. If you are driven to transform uncertainty into reassurance and anxiety into hope, this role is ideal for you.

Key Responsibilities

  • Execute assigned tasks in accordance with company protocols and standards, ensuring quality control and supervising assigned technicians.
  • Prepare sketches and scope sheets for estimates, complete drying records using mobile applications; provide thorough and precise scope, sketches, drying logs, photographic documentation, and customer contracts to estimator/coordinator team members.
  • Engage with insurance adjusters in person, via phone, and virtually to address concerns and clarify details regarding the loss as necessary.
  • Manage multiple work orders, ensuring that the appropriate equipment and supplies are loaded onto the vehicle for each job, prioritizing tasks to meet deadlines.
  • May provide training to new technicians or key operational and sales team members.

Qualifications

  • Previous experience in leading, training, or managing personnel in a similar role.
  • Exemplify our customer service standards with homeowners, adjusters, vendors, and others.
  • Possess a valid driver's license and maintain a satisfactory driving record.

Physical Requirements and Work Environment

  • Incumbent must be prepared to:
  • Lift, carry, push, pull, or reposition objects weighing up to 70 pounds frequently.
  • Wear a respirator and safety gear when job conditions necessitate.

Disclaimer: The statements above are intended to describe the general nature and level of work performed by associates in this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.