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Senior Property Restoration Technician

2 months ago

Riverside, California, United States ServiceMaster Restore 10253 - Mission Viejo Full time
Job Overview

ServiceMaster Restore is dedicated to assisting our communities in recovering from disasters, enabling businesses to resume operations, and helping residents restore their homes to their original condition. Our organization is locally owned and employs individuals from the very neighborhoods we serve. We are committed to revitalizing our communities after challenging times.

Benefits & Advantages

  • Competitive compensation and benefits package, which may include:
  • Paid Time Off, Medical/Dental Coverage, Flexible Work Hours, 401K Plan, Provision of Uniforms and Training, Opportunity to Make a Difference Daily
  • Expanding organization with potential for career advancement for motivated individuals
  • Travel opportunities available

Position Summary

As a member of our team, you will be part of a group of professionals who do more than just rebuild -- they restore.

This position is a hands-on role that requires a front-line leader to oversee the company's initiatives in supporting clients after disasters impact their homes and businesses. The Lead Technician/Project Manager is responsible for inspecting new projects, determining the planned course of action, communicating it to the team, monitoring project progress, and making necessary adjustments to ensure the project stays on track while meeting required standards. If you are driven to transform uncertainty into reassurance and anxiety into hope, this opportunity may be ideal for you.

Key Responsibilities

  • Execute assigned tasks in accordance with company protocols and standards, ensuring quality control, and supervising assigned technicians.
  • Prepare sketches and scope sheets for estimates, complete drying records using mobile applications; provide comprehensive and accurate scope, sketches, drying logs, photo documentation, and customer contracts to estimator/coordinator team members.
  • Engage with insurance adjusters in person, via phone, and virtually to address issues and answer inquiries regarding the loss as necessary.
  • Manage work orders effectively, ensuring that the appropriate equipment and supplies are loaded onto the vehicle for each job, and prioritize tasks to meet deadlines.
  • May provide training to new technicians or key operational and sales team members.

Qualifications

  • Experience in leading, training, or managing personnel in previous roles.
  • Exemplify our customer service standards with homeowners, adjusters, vendors, etc.
  • Possess a valid driver's license and maintain a satisfactory driving record.

Physical Requirements and Work Environment

  • Incumbent must be prepared to:
  • Lift, carry, push, pull, or reposition objects weighing up to 70 pounds frequently.
  • Wear respirators and safety gear when job conditions necessitate.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by associates in this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this role. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.