Quality Specialist

1 month ago

Dallas, Texas, United States Zoetis Full time
Role Description

The Quality Specialist will report to the Director of Quality Management for Zoetis Reference Laboratories (ZRL) and will manage the Document Control and Non-conforming Event (NCE) Management Systems as well as serving as a subject matter expert in quality systems and assisting with other Quality Management Department initiatives. ZRL uses an electronic Quality Management System software called MediaLab. Oversight of the document control system and taking and triaging of NCE tickets will comprise the majority of the day-to-day duties. This position is also responsible for training staff and compiling/analyzing document control and non-conforming event management metrics. The Quality Specialist is an integral part of the Quality Management Team. It will interact directly with the Director of Quality Management, the Medical and Operations Leadership Teams, other quality colleagues, lab managers, and front-line staff. The Quality Specialist will also serve as a member of the quality assessment team, performing internal audits for the ZRL labs nationally and participating in key QI projects. This hybrid position is based in either the Dallas, TX, or Mukilteo, WA, metro areas. This position will be 50% onsite and 50% remote.

POSITION RESPONSIBILITIES

Serve as a quality management system software (MediaLab) manager and subject matter expert. Set up new users and provide system orientation and maintenance.

Work with technical subject matter experts to coordinate document control system activities for all locations across the laboratory network, including document master log, new document creation, revisions, approval workflows, periodic reviews, hard copy control, and archiving.

Intake, triage, and escalate tickets for the Non-conforming Event Management program. Assign tickets to investigation leads, categorize tickets, produce weekly status reports, and escalate to management as necessary. Critical thinking skills, effective time management, and prioritization are critical for these tasks.

Compile and analyze metric reports to distribute across the network to create visibility for document control and NCE program status-compilation and analysis of other key quality metrics as assigned.

Training staff on document control, NCE software, and philosophies and processes. Serve as subject matter expert to answer questions and work on cross-functional project teams.

Work with departments across ZRL to coordinate the compilation and distribution of the weekly ZRL bulletin. Filter content submitted to prioritize the most critical business communications in a concise and easy-to-digest manner.

Work on Quality Improvement projects and other duties as assigned.

Perform onsite assessments of ZRL laboratories. Serve as internal auditor and quality systems subject matter expert on assessments.

ORGANIZATIONAL RELATIONSHIPS

This is an important quality role in which all colleagues associated with ZRL will interact.

Diagnostic Lab Medical Leadership team

Diagnostic Lab Medical Team (including managers, pathologists, consultants, QM team, and coordinators)

Clinical Operations colleagues (managers and front-line staff)

Technical Operations colleagues

EHS

Facilities

ZTD

EDUCATION AND EXPERIENCE

Minimum Requirements:
  • Requires a bachelor's degree in science or related discipline.
  • One to five years of experience in quality assurance-related roles, as well as experience in project management and change management.
Preferred Experience:
  • At least two years on the bench in a veterinary or clinical laboratory. Understanding of most service lines and departments the ZRL network offers, including chemistry, hematology, histology, microbiology, parasitology, urinalysis, and cytology.
  • Previous experience in Quality Management.
  • Experience with Non-conforming Event Management and/or Document Control.
  • MLS/MT/MLS/CLS and/or Relevant ASQ Certification
TECHNICAL SKILLS REQUIREMENTS

This is a dynamic role focused on quality systems facilitation and management.
  • The candidate must possess the following skills and qualities:
  • Proficient in using the Microsoft Office suite, including Excel, Outlook, Word, and PowerPoint.
  • Ability to apply established organizational policies to make decisions with minimal supervision.
  • Excellent written and oral communication skills.
  • Ability to work within a team and as an individual contributor in a fast-paced, demanding, and changing environment.
  • Candidate must possess flexibility to respond to constantly changing conditions and priorities.
  • Self-directed - can work remotely with little supervision on most tasks.
  • Excellent organization, prioritization, and time management skills - can work effectively under pressure.
  • (Preferred) Advanced skills utilizing Excel, Power BI, and/or other software to generate and analyze reports about metrics, raw data, and other role-related tasks.
PHYSICAL POSITION REQUIREMENTS

Able to work hours on a computer and tolerate computer screens.

Ability to travel nationally up to 5%.

Some irregular hours during site visits.

Site visits also include standing and/or walking for extended periods.

Able to lift to 50lbs.

Hybrid Role for Location.

Please note as this is a remote position, a reliable internet connection with a consistent download speed of at least 50 Mbps is required.

Full time

Regular

Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of "". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

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