Quality Assurance Specialist

2 weeks ago

Dallas, Texas, United States Wing Full time
About Wing:

Wing is at the forefront of drone delivery, providing a safe, efficient, and eco-friendly solution for last-mile logistics. As consumer demand for on-demand services rises, traditional delivery methods often fall short, leading to inefficiencies, high costs, and negative impacts on road safety and air quality. Our fleet of automated delivery drones is designed to transport small packages directly from businesses to consumers in mere minutes. We engineer, manufacture, and operate our aircraft, delivering services across three continents. Our technology seamlessly integrates into existing logistics frameworks, offering a scalable solution for diverse business needs. As a subsidiary of Alphabet, Wing is committed to creating the preferred delivery method for the world. To achieve this, we aim to build a workforce that reflects the global communities we serve. If you are ready to contribute to groundbreaking work, we invite you to explore opportunities with us.

About the Role:

Wing is seeking a Quality Assurance Specialist to join our Quality Assurance Team. The ideal candidate is a motivated and disciplined individual who thrives in a fast-paced, dynamic team environment. The successful applicant will have a proven track record in field quality, production quality, hardware failure analysis, and project management. This role requires a collaborative team player who can work alongside reliability, hardware, and mechanical engineering teams to drive the resolution of field quality and reliability issues while effectively communicating with management and cross-functional teams.

Key Responsibilities:
  • Regularly travel to various operational sites to gather data from field and flight operations for analysis and feedback to headquarters and contract manufacturers as necessary, serving as the first line of defense for field quality issues.
  • Collaborate with reliability and hardware engineering teams for field failure analysis.
  • Lead root cause and corrective action (RCCA) initiatives related to field failures.
  • Work with cross-functional teams to identify trends and report on field quality performance.
  • Oversee contract manufacturers' assembly line qualifications and daily production quality, driving continuous improvement efforts.
  • Identify, document, and report any issues from contract manufacturers, ensuring RCCA is completed.
  • Establish and implement advanced quality plans, including incoming, in-process, and outgoing quality checks.
  • Coordinate with the FAA to achieve production certification, creating necessary quality documentation for implementation at production sites.
  • Define and review specification requirements for fit, function, and reliability in collaboration with Mechanical Engineering, Hardware Engineering, and Reliability teams.
  • Ensure timely processing of updates by coordinating with contributing groups.
  • Analyze large datasets to measure quality metrics.
  • Conduct inspections of components, airframes, and aircraft final assemblies.
  • Support and audit functions related to RCCAs, SCARs, and internal audits.
  • Propose solutions for non-compliance issues identified during audits.
Qualifications:
  • Bachelor's degree in a relevant field or equivalent practical experience.
  • 5+ years of experience in quality or reliability engineering, focusing on field and product quality.
  • Strong analytical and project management skills.
  • Familiarity with IPC-A-610 and other relevant IPC standards.
  • Effective communication and interaction skills with cross-functional teams and management.
  • Solid manufacturing background, particularly in SMT, with experience in developing robust processes for scaling new products, including process qualification and quality control.
  • Expertise in driving engineering requirements and continuous quality improvement with contract manufacturers.
  • Ability to assess bandwidth and resource allocation.
  • Experience with statistical analysis software such as JMP or Minitab, and familiarity with Six Sigma methodologies.
Preferred Qualifications:
  • Experience in field quality or manufacturing environments, particularly with aviation products.
  • Familiarity with quality and reliability compliance modules in Agile.
  • Certification from the American Society for Quality (CQE, CRE, CQM, or CQA) is preferred.
  • Knowledge of AS9100, ISO 9001, and ISO/TS 16949 standards.
  • Understanding of GD&T, tolerance stack-up, and design principles.
  • Experience with mechanical systems, injection molding, machining, and casting processes.
  • Ability to set up SPC, CP, and CPK metrics.
  • Familiarity with Design of Experiments (DOE) and statistical analysis tools.
  • Six Sigma Green or Black Belt certification is preferred.
  • Fluency in English and Mandarin is a plus.

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