Sr. Specialist, Customer Success

2 months ago

Oak Brook, Illinois, United States Chamberlain Group Full time

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.
Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
This role is within Chamberlain Groups sales organization. A successful incumbent is expected to (i) ensure clients have a seamless onboarding experience to the myQ Community platform (ii) Drive revenue by upselling services maximizing customer satisfaction and company revenue (iii) Build strong relationships with key stakeholders at customer organizations, becoming a trusted advisor and primary point of contact (iv) Maintain accurate records of customer interactions using our CRM system. Requires 3+ years in customer facing role, experience in process improvement projects, and a minimum of a bachelor's degree or equivalent experience.
Key Responsibilities:

  • Guide new customers through the onboarding process, ensuring they understand the software application and how to utilize it effectively.
  • Collaborate with sales, product, and support teams to coordinate seamless transitions from sales to onboarding
  • Conduct training sessions and live webinars to educate customers on product features and best practices
  • Build strong relationships with customers to understand their goals, challenges, and needs
  • Serve as primary point of contact for customer inquiries and issue resolution during the onboarding phase
  • Identify upsell opportunities based on customer needs and usage by adding to the value of our products/services
  • Collaborate with Sales to develop upsell strategies and proposals
  • Identify opportunities for upselling and cross-selling based on customer needs and usage patterns
  • Track and analyze key onboarding metrics in our CRM systems
  • Provide feedback to internal teams regarding product enhancements and improvements based on customer feedback and experiences
  • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
  • Protect Chamberlain Group's reputation by keeping information confidential.
  • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
  • Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
  • Contribute to the team effort by accomplishing related results and participating on projects as needed

Requirements:

  • Bachelor's degree or equivalent work experience
  • 3+ years in customer facing role
  • Experience leading process improvement projects
  • High sense of urgency
  • Strong sense of Customer Advocacy
  • High degree of influence in cross-functional roles
  • Ability to recognize and articulate trends and insights across the customer base
  • Change agent, able to drive new processes and streamline existing
  • Ability to travel up to 30% - Domestically and internationally; Valid drivers license
  • Preferred: Experience in access control
  • Preferred: Experience in SaaS
  • Preferred: Experience in muli-family
  • Preferred: Bachelor's degree in business, marketing, engineering, or
  • Master's Degree in related discipline

#LI-Hybrid - Illinois
#LI-MD1
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

  • Client Success Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Chamberlain Group Full time

    Overview:Chamberlain Group is a renowned global leader in access solutions, featuring top brands like LiftMaster and Chamberlain, which are present in millions of homes and businesses worldwide.As a key player in the Smart Home sector, we proudly maintain one of the largest IoT installations, offering innovative products such as cameras, locks, card readers,...

  • Client Success Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Chamberlain Group Full time

    About Chamberlain Group:Chamberlain Group is a renowned global authority in access solutions, featuring premier brands like LiftMaster and Chamberlain, which are present in millions of residences, businesses, and communities across the globe.Position Overview:This role is situated within the sales division of Chamberlain Group.Key Responsibilities:1. Oversee...

  • Concur, Senior Customer Success Partner

    4 weeks ago

    Oak Brook, Illinois, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior Partner for Customer Success in SAP Concur

    2 weeks ago

    Oak Brook, Illinois, United States SAP, SE Full time

    About SAPAt SAP, we empower individuals to excel in their roles. Our organizational culture emphasizes teamwork and a collective enthusiasm for enhancing global operations.Your RoleAs a Senior Customer Success Partner, you will:Foster strong relationships with clients to ensure their success and satisfaction.Utilize your expertise in technology and business...

  • Senior Partner for Customer Success in SAP Concur

    2 weeks ago

    Oak Brook, Illinois, United States SAP, SE Full time

    About SAPWe help the world run better. At SAP, we empower you to realize your full potential. Our organizational culture emphasizes teamwork and a collective commitment to enhancing global operations.Your RoleAs a Senior Customer Success Partner, you will play a crucial role in:Building strong relationships with clients to ensure their success and...

  • Client Success Strategist

    2 weeks ago

    Oak Brook, Illinois, United States Chamberlain Group Full time

    Overview:Chamberlain Group stands as a premier innovator in access solutions, recognized globally through esteemed brands like LiftMaster and Chamberlain, which are integral to countless residences, enterprises, and communities around the globe.Role Summary:This position is situated within the sales division of Chamberlain Group, focusing on enhancing...

  • Client Success Strategist

    2 weeks ago

    Oak Brook, Illinois, United States Chamberlain Group Full time

    Overview:If you are a current Chamberlain Group employee, please click here to apply through your Workday account.Chamberlain Group stands as a premier authority in access solutions, featuring renowned brands like LiftMaster and Chamberlain, which are integral to millions of residences, enterprises, and communities globally.As a frontrunner in the Smart Home...

  • Customer Engagement Specialist

    7 days ago

    Oak Brook, Illinois, United States Vuori, Inc Full time

    Job OverviewCompany Overview:Vuori is revolutionizing the athletic apparel industry, merging functionality with a stylish, everyday aesthetic. Inspired by the vibrant coastal lifestyle of California, we embody a blend of fitness, creativity, and enjoyment in all aspects of life. Our dynamic retail atmosphere is mirrored in our products, and we strive to...

  • Client Support Specialist

    2 weeks ago

    Oak Brook, Illinois, United States EPITEC Full time

    POSITION:Client Support SpecialistJOB TYPE:W2 Full-Time, ContractJOB SUMMARY FOR CLIENT SUPPORT SPECIALIST:We are seeking a Client Support Specialist who will be tasked with managing inquiries through our dedicated support line regarding Payroll and Leave of Absence for customers across North America.RESPONSIBILITIES FOR CLIENT SUPPORT SPECIALIST:Handle...

  • Client Success Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Streamline Healthcare Full time

    Descripción del TrabajoAcerca de Streamline Healthcare Solutions:En Streamline, nos dedicamos a construir relaciones duraderas y de confianza con nuestros clientes, y nuestros empleados establecen el estándar.Nuestra misión es desarrollar soluciones tecnológicas innovadoras que empoderen a las personas que mejoran la salud conductual y la calidad de vida...

  • Client Support Specialist

    2 weeks ago

    Oak Brook, Illinois, United States EPITEC Full time

    POSITION:Client Support SpecialistJOB TYPE:W2 Full-Time, ContractJOB SUMMARY FOR CLIENT SUPPORT SPECIALIST:We are seeking a Client Support Specialist. This role involves managing inquiries through our dedicated support line regarding Payroll and Leave of Absence for both US and Canadian clients.RESPONSIBILITIES FOR CLIENT SUPPORT SPECIALIST:Handle incoming...

  • Customer Service Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Doughboy Restaurant Group Full time

    Are you passionate about providing excellent customer service?As a Full-Time Carryout/Cashier at Doughboy Restaurant Group, you will play a crucial role in ensuring our customers have a delightful experience. Your primary responsibilities will include managing carryout orders and processing transactions efficiently, all while delivering outstanding service...

  • Customer Service Specialist

    7 days ago

    Oak Brook, Illinois, United States Doughboy Restaurant Group Full time

    Job OverviewAre you passionate about delivering exceptional service? As a Full-Time Carryout/Cashier at Doughboy Restaurant Group, you will play a crucial role in ensuring that every customer enjoys a delightful experience. Your primary responsibility will be to manage carryout orders and transactions efficiently, all while providing outstanding customer...

  • Freight Claims Relationship Specialist

    1 week ago

    Oak Brook, Illinois, United States Condata Global Inc Full time

    Job OverviewFreight Claims Relationship SpecialistConData Global Inc. stands at the forefront of Freight Payables Post-Audit services. Numerous types of payment discrepancies, rating inaccuracies, and contractual misunderstandings can arise during the freight billing process for shippers operating both domestically and internationally across various...

  • Sr. Procurement Operations Specialist

    2 months ago

    Oak Brook, Illinois, United States Inspira Financial Full time

    Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to...

  • Enrollment Specialist

    2 days ago

    Oak Brook, Illinois, United States Collegis Education Full time

    About Collegis EducationCollegis Education is a leading provider of education solutions for colleges and universities. Our mission is to empower institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes, and optimize expenses.Job SummaryWe are seeking a highly motivated and results-driven Enrollment...

  • Administrative Support Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Mike Agruss Law Full time

    Job OverviewMike Agruss Law is seeking a part-time, dedicated Administrative Support Specialist to assist with various office tasks. This role involves managing correspondence, preparing welcome packages for clients, overseeing office supplies, and executing additional administrative duties to aid the legal team. Ideal candidates should be detail-oriented,...

  • Revenue Cycle Specialist

    4 days ago

    Oak Brook, Illinois, United States Athletico Physical Therapy Full time

    Job Summary:Athletico Physical Therapy is seeking a highly skilled Revenue Cycle Specialist to join our team. As a key member of our revenue cycle team, you will play a critical role in ensuring optimum reimbursement and improving the day-to-day operations of our revenue cycle.Key Responsibilities:Provide timely and accurate responses to internal and...

  • Client Relations Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Banner Personnel Full time

    Job OverviewContact Center Specialist - Member ServicesThis is a Temp to Perm opportunity.We are seeking to recruit Client Relations Specialists to join a reputable organization dedicated to offering benefits and public pension services for retirees. The main role of the Client Relations Specialist is to serve as a bridge between the organization and its...

  • Administrative Support Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Mike Agruss Law Full time

    Job OverviewMike Agruss Law is seeking a part-time and detail-oriented administrative support specialist to assist with various office tasks. The position requires approximately 20 hours per week and involves responsibilities such as organizing correspondence, preparing client welcome packages, managing office supplies, and other administrative duties to aid...