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Freight Claims Relationship Specialist

2 months ago

Oak Brook, Illinois, United States Condata Global Inc Full time
Job Overview

Freight Claims Relationship Specialist

ConData Global Inc. stands at the forefront of Freight Payables Post-Audit services. Numerous types of payment discrepancies, rating inaccuracies, and contractual misunderstandings can arise during the freight billing process for shippers operating both domestically and internationally across various transportation modes. By delegating a post-payment audit to ConData, substantial shippers can pinpoint and reclaim millions in overpayments, thereby optimizing their shipping expenditures.

The role of the Freight Claims Relationship Specialist is a professional position within the Carrier Relations team. Both our clients and ConData depend on these specialists to address invoicing claims identified during the auditing process. In this capacity, specialists will engage directly with global carriers to cultivate essential relationships that facilitate the prompt recovery of overcharges and overpayments. The Carrier Relations team's efforts are crucial, as they significantly influence the claims resolution process. ConData's specialists play a pivotal role in expediting the settlement of overpayment claims. To thrive in this position, specialists should possess strong relationship-building and problem-solving skills.

Established in 1956, ConData continuously adapts to meet the evolving needs of our clients and carriers. The Carrier Relations team collaborates with colleagues to resolve issues and enhance processes. Our specialists are proactive self-starters who approach their individual objectives with a high sense of urgency. Successful specialists excel at navigating the system and understand the dynamics of forging the right connections to resolve outstanding issues within their assigned carrier base, ultimately achieving their business objectives. Consequently, specialists have the opportunity to earn bonus compensation linked to their successful resolution of invoicing claims, significantly contributing to the success of ConData and our clients.

Key Responsibilities:

  • Develop and sustain mutually beneficial relationships with national and global transportation firms to recover overpayments made by our shared clients.
  • Independently oversee a portfolio of invoicing claims by establishing weekly and monthly work strategies, priorities, deadlines, and activity plans to meet and exceed targets.
  • Provide weekly forecasts for monthly and quarterly settlements and goal attainment.
  • Serve as the primary contact for carrier invoicing claim inquiries.
  • Investigate carriers' contacts, processes, systems, and business priorities to implement effective recovery strategies for swift claims resolution.
  • Monitor and manage assigned carrier accounts through customer interactions, account adjustments, small balance write-offs, settlement reconciliations, and processing credit memos.
  • Ensure timely, comprehensive, and accurate updates on carrier communications and collection efforts.
  • Generate reminders and follow-ups for collections as necessary and reach out to carriers regarding their outstanding balances to request payments due.
  • Collaborate with teammates, other departments, and leadership on projects and processes as required.

Qualifications:

  • Bachelor's Degree or equivalent professional experience.
  • A minimum of two years of experience in freight and transportation roles requiring relationship management skills and a solid understanding of logistics contracts and pricing, preferably across multiple transportation modes. Preference will be given to candidates with recent experience in Freight Carriers, Third Party Logistics Providers, Transportation Factoring, or Freight Audit and Payment Companies.
  • Proven B2B relationship management skills, including establishing new contacts and enhancing business relationships with assigned carriers.
  • Strong process orientation.
  • Effective task prioritization, time management, and attention to detail.
  • Persuasive and assertive communication style aimed at achieving win-win outcomes.
  • Clear and professional written communication (primarily via email) and articulate verbal communication skills.
  • Demonstrated history of consistently meeting or exceeding assigned goals.
  • Advanced proficiency in Microsoft Office Suite (required) and Jira Service Management software or similar (preferred).

Job Type: Full-time Hybrid Office/Remote

Base Salary: $55,000 - $73,000 per year based on experience

Bonus Incentives: This role is eligible for bonus incentives.

Benefits Offered:

  • Health Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Dental Insurance
  • Vision Insurance
  • 401(k) with Matching Contribution
  • Employer Paid Life Insurance
  • Employer Paid Short Term Disability
  • Generous Paid Time Off (PTO)
  • Employee Assistance Program (EAP)
  • Employee Referral Program

Work Environment:

  • Office

Schedule:

  • Day shift
  • Monday to Friday