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Enterprise Software Implementation Manager

2 months ago

Boston, Massachusetts, United States Blink - The Employee App Full time

We're open to candidates in Boston, our preferred location, or the East Coast, with some flexibility required for meetings in all US time zones and Europe.

80% of the global workforce is a frontline worker; yet their work experience -how they work, how they connect with systems, with others, etc, - is fundamentally disjointed and difficult compared to desk based workers.

Blink has built an unparalleled employee super-app to achieve our mission of closing this digital divide and enable distributed organisations to reconnect their frontline workforce, communicate effectively with all their employees and engage with all of them like never before. Blink's super-app allows frontline workers to access everything they need and everyone they want in the palm of their hand.

Blink has been named in Sifted's Top 100 fastest growing companies, G2's report for best employee engagement software and recognised by Gartner as a leading software provider in their annual market guide for Employee Communications Application.

What will you be doing?

Our Implementation team is a global team with a customer-focused ethos and a mission to deliver seamless software implementations that deliver high user adoption, engagement and instant business value. As an Enterprise Implementation Manager, you'll be an Individual Contributor focused on nurturing our largest US-based customers through their Blink implementations.

Responsibilities Include:

  • Project manage multiple full-cycle enterprise implementation projects for new & existing customers, from planning through to the deployment of Blink
  • Own and maintain strong relationships with key stakeholders quickly, both internally and externally across large complex organizations
  • Build new executive/C-level relationships, creating new stakeholders, understanding concerns, motivations, and priorities and conveying Blink value as needed
  • Able to understand business priorities and objectives, identify business imperatives and flex approach to align with business strategy and initiatives
  • Able to optimize for business outcomes, foresee potential challenges and issues ahead of time and take proactive steps to ensure a successful project outcome
  • Pinpoint customer pain points and find exciting, innovative ways to resolve them
  • Deliver content to support implementations, such as demos, presentations, workshops, webinars, meetings, training, and more
  • Manage project resources, engaging teams and specialists as needed to deliver successful customer outcomes
  • Collaborate cross-functionally to ensure the delivery of all technical components of an implementation
  • Keep track of customer satisfaction, adoption, and engagement, coming up with ways to always improve the service and experience
  • Collaborate in the pre-sales process by sharing implementation expertise and, if required, running pilots with the prospective customer to help push sales over the line
  • Share your knowledge and expertise about implementation & project management, across the wider Blink team, and help contribute to building internal implementation processes and assets

About you

The successful candidate will have 6+ years of experience, and you are resourceful, inquisitive, and a fast-learner, who can easily connect with our customers. You'll be able to pick up new concepts quickly and empathize with customer pain points. This is a senior role, involving complex projects and executive stakeholder interactions, but the successful candidate will also be comfortable in a start-up environment, able to operate with a level of ambiguity, and not afraid to get hands-on in the details as needed.

  • Previous experience successfully delivering software implementation projects, working with large enterprise customers within a B2B software business
  • Strong project management skills, always keeping to or exceeding deadlines, and quick to follow up with customers with clear and concise communication
  • Proven ability to manage multiple senior stakeholders in complex large-scale organizations
  • Comfortable interacting with and managing C-level executive relationships
  • Adept at influencing and persuading stakeholders at all levels of the customer organization; able to successfully drive business and organizational change
  • Knowledge of SaaS software best practices and awareness of the typical customer lifecycle within the sector
  • Excited to be involved in a scaling Professional Services function and business, where you can share ideas and drive growth
  • Strong technical and digital skills, able to automate tasks using online tools
  • Empathetic, sincere, and emotionally intelligent about solving customer problems
  • Experience in a metric-driven environment, being held accountable for the success of your projects
  • Ruthlessly organised, with the ability to balance multiple tasks and priorities, provide regular updates and represent Blink as a world class product
  • A strong prioritizer, with the ability to quickly understand what matters to our clients, and how to deliver that
  • A self-starter, eager to learn and thrive in a high-functioning team, and demonstrating an autonomy to run complete complex project lifecycles
  • Project management qualifications beneficial
  • c.20% US Travel required.

About us

We're a motivated and ambitious team, we're all different, but these traits tie us together. We work closely as a team and genuinely value each other's opinions. Most of all, we try and learn as much as we can from one another, through knowledge sharing and healthy debate.

What we offer

You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you'll work for a company with a strong purpose, with anambitious and supportive team embarking on a journey most start-ups can only dream of Benefits include:

  • A competitive salary
  • Generous equity allocations with significant upside potential
  • 401(k) A generous plan to help you save for a bright future
  • Private health insurance- we'll pay for your medical, dental, and vision coverage
  • The ability for you to grow, learn and solve a variety of challenges, working in a supportive environment with smart, talented people.

At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.