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Suites Supervisor

4 months ago

Santa Clara, California, United States teamworkonline Full time
From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.
For more information on what we are about as a company, check us out by following the link below:
Job Summary
Service
  • Follows steps of service
  • Knows and can describe food and beverage menus
  • Organizes work and assigns staff to achieve maximum results
  • Establishes rapport with guests/members
  • Always exceeds guest expectations
  • Adheres to location appearance guidelines
  • Acts with a sense of urgency

Controls
  • Assist in set up of all suite areas during set up days
  • Participate in all pre-shifts, mandatory meetings, and trainings.
  • Responsible for collecting all the required paperwork, radios and keys.
  • Ensure all pantries are unlocked and organized prior to the start of an event.
  • Adhere to Safety and Sanitation standards
  • QR Code Sanitation checklist/Line check
  • Monitors food temperatures and ensuring temperatures are taken, recorded and within acceptable ranges; notifies cooks if food temperatures are not within acceptable limits.
  • One hour prior to doors, do a suite-walk and verify all suites with preorders are set to Levy Standards.
  • Alert kitchen and manager if items are missing
  • Responsible for keeping union staff on task
  • Responsible that union staff adhere Levy Meal Break & Rest Break Policy
  • If needed, assist the pantry coordinators with expediting items and assigning runners to complete orders.
  • Observe guest reactions and resolve guest concerns whenever possible or alert manager for resolution
  • Responsible for checking on each suite in assigned section a minimum of two times during the event
  • Communicate with suite attendants whenever a suite needs service.
  • Keep managers informed of union employee issues.
  • In charge of collecting the completed suite attendants' paperwork at the end of an event.
  • Responsible for completing inventory, event paperwork, and recap event notes.
  • Checking and signing off on suite attendant suite holder inventories
  • Fill out inventory sheets for each designated location after each event
  • Accountable for walking all suites at the end of an event and making sure the staff has followed the proper closing and cleaning procedures.
  • Chafers are clean, cabinets are not overstocked and stocked to par levels, beverages are organized, all food surfaces and refrigerators are wiped, all equipment put away
  • Responsible for making sure the pantries are clean, sanitized, organized and locked at the end of the night
  • Ensure that all dry storages and walk in coolers are locked at the end of the night.
  • Return all keys and paperwork and check out with manager before leaving.
  • Monitors food temperatures and ensuring temperatures are taken, recorded and within acceptable ranges; notifies cooks if food temperatures are not within acceptable limits.
  • Adheres to Levy Meal Break & Rest Break Policy
  • Time clock Compliance
  • Follows proper safety and sanitation protocols
  • Adheres to Levy Responsible Alcohol Service Policy

Short Description
  • Always on time and ready to go Handle stressful situations professionally.
  • Be able to adapt to changes and always keep a positive attitude.
  • Be proactive and help in any area when needed.
  • Exhibit passion and energy in daily activities and assignments.
  • Report all problems affecting personnel and company property to a manager immediately.
  • Uphold company standards of conduct, grooming, dress and personal hygiene
  • Suggest outstanding employees for acknowledgement.

Job Requirements
  • Minimum of one year leadership experience.
  • All Events mandatory
  • Set up days availability required
  • Walks and stands during entire shift
  • Lifts and transports items up to 20 lbs.
  • Effective communication with co-workers and guests
  • Frequent bending, stooping, reaching and lifting
  • Hazards may include, but are not limited to, cuts, slipping, tripping, falls and burns
  • English reading and writing required
  • Must be 21 or older
  • Must possess or able to obtain a valid food handler's permit and/or alcohol servers permit where required by state law.


Apply to Levy todayLevy is a member of Compass Group USA
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.