Current jobs related to Lead Customer Success Manager - San Francisco, California - Polly

  • Lead Customer Success Manager

    2 weeks ago

    San Francisco, California, United States Clari Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Customer Success Manager to join our team at Clari. As a key member of our Customer Success organization, you will be responsible for driving revenue growth and customer satisfaction through strategic account management and customer advocacy.Key ResponsibilitiesAdvise customers on best...

  • Lead Customer Success Manager

    2 weeks ago

    San Francisco, California, United States Clari Full time

    About the RoleClari is seeking a seasoned Lead Customer Success Manager to join our enterprise team. As a trusted advisor, you will work closely with our customers to drive revenue growth, optimize their revenue operations, and ensure a seamless customer experience.ResponsibilitiesAdvise customers on best practices for transforming their revenue operations...

  • Customer Success Lead

    5 days ago

    San Francisco, California, United States unitQ Full time

    About unitQunitQ is a pioneering AI SaaS platform that empowers companies to build exceptional products by leveraging real-time customer feedback to enhance product quality and drive growth. Our leading AI technology aggregates customer feedback - in every language translated from public and private channels like surveys, reviews, support calls, product...

  • Customer Success Team Lead

    1 week ago

    San Francisco, California, United States Perfect Venue Full time

    Customer Success Team LeadJoin Perfect Venue in revolutionizing the event management industry. As a Customer Success Team Lead, you will be responsible for managing and leading a high-performing team of Customer Success Managers. Your primary goal will be to ensure customer success and satisfaction by developing and implementing processes and procedures to...

  • Customer Success Manager

    6 days ago

    San Francisco, California, United States P. A.V. E. Full time

    About PavePave is a technology company that aims to revolutionize the world of compensation. We believe that the current system is broken and we're working to fix it. Our team is growing rapidly and we're looking for a Manager to help lead our Customer Success Team.Job SummaryWe're seeking a highly experienced Customer Success Manager to join our team. As a...

  • Customer Success Manager

    2 weeks ago

    San Francisco, California, United States ServiceNow Full time

    Customer Success ManagerAt ServiceNow, we're on a mission to make the world work better for everyone. As a Customer Success Manager, you'll play a critical role in driving customer outcomes and delivering high-value experiences to our clients.Key Responsibilities:Develop and maintain a portfolio of Customer Success accounts, driving customer adoption and...

  • Customer Success Manager

    1 month ago

    San Francisco, California, United States Integral Ad Science Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, and adoption of our products across our partners.Key Responsibilities:Manage client relationships with...

  • Customer Success Manager

    3 weeks ago

    San Francisco, California, United States Menlo Ventures Full time

    {"title": "Customer Success Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Menlo Ventures. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and long-term success.Key...

  • Customer Success Team Lead

    6 days ago

    San Francisco, California, United States Dynamo AI Full time

    About the RoleWe are seeking a seasoned Customer Success Team Lead to join our team at Dynamo AI. As a key member of our Customer Success organization, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with driving customer retention and growth.Key...

  • Head of Customer Success Lead

    2 weeks ago

    San Francisco, California, United States Edia Full time

    About EdiaWe're a fast-growing startup that partners with large K-12 school districts across the country to accelerate growth on state math exams.Our mission is to make a meaningful impact on education, and we're looking for a talented individual to help us achieve it.RoleWe're seeking a high-performing customer success leader to build and lead our...

  • Customer Success Manager

    5 days ago

    San Francisco, California, United States Vanta Full time

    About the Role:As a Customer Success Manager at Vanta, you will be responsible for leading a scaled customer success team that drives customer onboarding, engagement, adoption, and health for a regional segment of customers in our rapidly expanding customer base. Your mission will be to provide best-in-class customer experiences that meet the unique needs of...

  • Customer Success Manager

    2 weeks ago

    San Francisco, California, United States Klarity Intelligence, Inc Full time

    Job Title: Customer Success ManagerAt Klarity Intelligence, Inc., we're seeking a highly skilled Customer Success Manager to join our team. As a foundational member of our Customer Success team, you will play a critical role in delivering the Klarity platform and driving growth and value realization for our customers throughout their journey.Key...

  • Customer Success Manager

    1 month ago

    San Francisco, California, United States SnapLogic Full time

    Job Title: Customer Success Manager We are seeking a highly motivated and experienced Customer Success Manager to join our team at SnapLogic. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our integration platform by our customers. Key Responsibilities: * Be named to SnapLogic's North America...

  • Customer Success Manager

    2 weeks ago

    San Francisco, California, United States Integral Ad Science Full time

    About the RoleWe're seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, and adoption efforts across our partners.Key ResponsibilitiesManage client relationships with IAS's strategic accounts,...

  • Customer Success Manager

    4 days ago

    San Francisco, California, United States SuperAnnotate Full time

    We are seeking a seasoned Customer Success Manager to join our team at SuperAnnotate, a leading innovator in the field of artificial intelligence and large language models.The ideal candidate will have a minimum of 3 years of experience in customer success, technical account management, or client relationship management roles, with a strong background in AI...

  • Customer Success Manager

    6 days ago

    San Francisco, California, United States Klarity Intelligence, Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Klarity Intelligence, Inc. As a foundational member of our Customer Success team, you will be responsible for the successful delivery of our platform and the ongoing growth and value realization for our customers throughout their journey.You will play a key role in...

  • Customer Success Manager

    4 weeks ago

    San Francisco, California, United States Klarity Intelligence, Inc Full time

    About Klarity Intelligence, IncKlarity Intelligence, Inc is a cutting-edge technology company that leverages Natural Language Processing to automate document review for Finance and Accounting teams. Our innovative solution, Klarity, solves the complex problem of messy and incomplete data in systems like Salesforce and Netsuite.The RoleWe are seeking a highly...

  • Customer Success Manager

    6 days ago

    San Francisco, California, United States Dealpath Full time

    Customer Success Manager Job DescriptionWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Dealpath. As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its full potential.Key Responsibilities:Interact with customers to understand their business needs...

  • Customer Success Manager

    4 weeks ago

    San Francisco, California, United States Dovetail Full time

    Unlock Customer Success with DovetailDovetail is the world's leading customer insights hub, empowering teams to build better products. As a Customer Success Manager, you'll play a pivotal role in driving growth and adoption of our premium business.Key Responsibilities:Manage Enterprise customer relationships to ensure successful onboarding and adoption of...

  • Customer Success Manager

    2 weeks ago

    San Francisco, California, United States Vanta Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Vanta. As a key member of our customer success organization, you will be responsible for driving customer onboarding, engagement, adoption, and health for a regional segment of our customers.Key ResponsibilitiesInfluence the design of our customer success strategy and...

Lead Customer Success Manager

3 months ago

San Francisco, California, United States Polly Full time

Who you are:

You have 6+ years of Customer relationship management experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience.

Does this sound like you? If so, keep reading and apply today

What you'll do:

  • Manage & build exceptional customer relationships with a focus on proactively managing to promote health and happiness.
  • Facilitate regular meetings with Polly customers to check-in, drive adoption and utilization, and ensure overall happiness.
  • Monitor customer health metrics and key performance indicators (KPIs) to anticipate risks and opportunities, address them proactively, and report monthly internally on customer health status, risks and opportunities.
  • Conduct training sessions, collaborate with customer stakeholders and provide resources to ensure clients are fully utilizing their Polly instance.
  • Collaborate with cross-functional teams to ensure a cohesive and exceptional customer experience.
  • Act as the voice of the customer within the company, providing feedback to relevant teams to drive continuous improvement.
  • Provide additional support to accounts with urgent / escalation needs through information collection, ticket triage, internal Polly navigation.
  • Proactively manage and analyze customer feedback that translates into actions that improve and enhance the customer experience.
  • Act as the escalation point for organizational challenges raised by our customers.

What you have:

  • 10+ years in a customer success or adjacent roles (support, account management, project management, etc.,)
  • Excellent customer relationship management, team leadership and development, project management, and communication skills.
  • Demonstrated ability to lead, collaborate and work effectively across internal teams and in a highly action oriented and collaborative organization.
  • Strong technical skillset; experience with a high growth firm.
  • History of establishing best practices and building teams.
  • A passion for customers and service delivery.
  • A hands-on approach and willingness to dive into the details and lead the team by example.

Why join Polly?

  • We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates
  • We have an experienced leadership team that previously built large and impactful platforms
  • Outstanding opportunity for professional growth and upward mobility
  • Direct engagement with the decision makers and senior business leaders
  • Competitive salaries
  • 100% paid medical/vision/dental/disability/life insurance
  • Flexible vacation
  • Remote environment

Let's get to know each other.

Polly is transforming the mortgage industry with its modern, data-driven capital markets ecosystem. Banks, credit unions, and mortgage lenders nationwide trust Polly's revolutionary Product and Pricing Engine (PPE), Loan Trading Exchange, and actionable data and analytics to automate and optimize the entire capital markets value chain, helping their secondary teams operate faster, smarter, and more profitably. Polly was founded in 2019 by a seasoned team of technology and mortgage experts and is headquartered in San Francisco, California.

To learn more, follow Polly on LinkedIn or visit Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.