Customer Relations Program Coordinator

1 month ago

Bloomington, United States Pearson Full time

Our Organization

Pearson VUE ) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers.

We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Relations Program Coordinator to join our successful team.

About the role

At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.

This is a truly exciting vacancy as you'll be responsible for taking on many different types of interest from internal stakeholders relating to customers' experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer.

This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you'll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects

Location: This is a remote role and can be worked from home.

Contract: Regular full-time position working 40 hours per week

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State, and New York City laws, the pay range for this position is as follows:

The full-time salary is$21.00 per hour, paid to you every 2 weeks

Our Successful Candidate

This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.

  • We require a high school diploma or equivalent level qualifications as a minimum.
  • Bachelor's Degree, or equivalent work experience is preferred.
  • Experience training, teaching, or coaching is desired.
  • Time management skills and the ability to prioritize and multitask is necessary.

Take your career to a new level - we have many interesting and dynamic projects to look forward to in 2024 therefore now is the ideal time to join us for a highly rewarding and truly global career at Pearson VUE.

Our Recruitment Process

We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 16521


  • Customer Relations Program Coordinator

    1 month ago

    Bloomington, United States Pearson Full time

    Our Organization Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most...

  • Site Coordinator for Early Childhood Programs

    2 weeks ago

    Bloomington, Indiana, United States South Central Community Action Program Full time

    Job OverviewLocation: Lindbergh - Bloomington, IN Position Classification: Full-Time/Non-Exempt Position SummaryThe Site Coordinator plays a pivotal role in overseeing the educational programs at designated Head Start locations. This position is essential for supervising staff and fostering parental involvement, while managing the daily operations of the...

  • Site Coordinator for Early Childhood Programs

    1 week ago

    Bloomington, Indiana, United States South Central Community Action Program Full time

    Job OverviewLocation: Bloomington, INPosition Classification: Full-Time/Non-ExemptPosition SummaryThe Site Coordinator plays a pivotal role in supervising staff and engaging parents within the educational framework of designated Head Start classroom locations. This position is essential for managing daily operations while ensuring the well-being of children...

  • Social Skills Development Coordinator

    4 days ago

    Bloomington, Indiana, United States College Internship Program Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Social Skills Development Coordinator to join our team at College Internship Program Inc. As a key member of our staff, you will play a vital role in supporting our students in developing the social skills necessary for independence and success.Key ResponsibilitiesDevelop and Implement Social...

  • Quality Customer Relations Representative 1

    1 month ago

    Bloomington, United States Cook Group Full time

    Overview: The Quality Customer Relations Representative 1 at Cook Medical is responsible for processing communications with customers regarding product or service complaints. Shift is 8-4:30pm M-F Responsibilities: Communicate with customers regarding product and service complaints Interact with internal and external customers Process written documentation...

  • Social Skills Development Coordinator

    5 days ago

    Bloomington, Indiana, United States College Internship Program Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Social Skills Development Coordinator to join our team at College Internship Program Inc. As a key member of our staff, you will play a vital role in supporting our students' path towards independence and facilitating their social skills development.Key ResponsibilitiesDevelop and Implement Social...

  • Academic Support Coordinator

    2 weeks ago

    Bloomington, Indiana, United States College Internship Program Inc Full time

    Academic Support CoordinatorA Day in the Life:The Academic Support Coordinator collaborates with students, their families, and referring professionals to guide our students towards autonomy, while serving as the primary facilitator and liaison to all functions within the organization. This role is a full-time exempt position that operates in a structured...

  • Student Engagement Coordinator

    2 weeks ago

    Bloomington, Indiana, United States College Internship Program Inc Full time

    Position OverviewSTUDENT ENGAGEMENT COORDINATORDaily Responsibilities:The Student Engagement Coordinator works in partnership with students to foster their development into well-rounded, informed individuals capable of leading independent and self-sufficient lives while effectively navigating their communities. This role may involve collaboration across...

  • Customer Support Coordinator

    2 weeks ago

    Bloomington, United States Katapult Network Full time

    Katapult Network is dedicated to assisting recent college graduates with limited professional experience in securing their first career opportunities. We specialize in connecting new graduates with full-time, entry-level positions at some of the country's leading employers, ranging from innovative start-ups to established billion-dollar firms seeking fresh...

  • AAM Program Coordinator

    2 weeks ago

    Bloomington, Illinois, United States OST INC Full time

    Job OverviewOST, Inc. is dedicated to delivering exceptional service across various sectors, including Management Consulting, Information Technology, and Research Development and Engineering. Our team stands out due to its comprehensive understanding of both public and private domains, serving industries such as aerospace, transportation, defense, education,...

  • Social Skills Coordinator

    2 months ago

    Bloomington, United States College Internship Program Inc Full time

    Job DescriptionJob DescriptionSOCIAL SKILLS COORDINATORA Day in the Life:The Social Skills Coordinator partners with students, their families and referring professionals to facilitate our students’ path toward independence, as well as to serve as the main facilitator and liaison to all CIP functions within the center. The Social Skills Coordinator is an...

  • Social Skills Coordinator

    2 weeks ago

    Bloomington, United States College Internship Program Inc Full time

    Job DescriptionJob DescriptionSOCIAL SKILLS COORDINATORA Day in the Life:The Social Skills Coordinator partners with students, their families and referring professionals to facilitate our students’ path toward independence, as well as to serve as the main facilitator and liaison to all CIP functions within the center. The Social Skills Coordinator is an...

  • HSPD-12 Program Coordinator

    3 days ago

    Bloomington, United States Citizant Full time

    Job SummaryCitizant is seeking a highly organized and detail-oriented HSPD-12 Program Coordinator to join our team. As a key member of our enrollment process management team, you will be responsible for coordinating and conducting the enrollment process for Personal Identity Verification (PIV) cards, including verifying the identity of applicants and...

  • Program Operations Coordinator

    1 week ago

    Bloomington, Illinois, United States A-TEK Inc. Full time

    Job OverviewA-TEK operates at the intersection of mission and innovation by applying our deep domain expertise across the federal markets. Embracing our digital-first strategy, A-TEK provides enhanced capabilities in application development, digital transformation, enterprise IT, and scientific services. Our solutions are designed to modernize, automate,...

  • Head Start Site Coordinator

    4 weeks ago

    Bloomington, United States South Central Community Action Program Full time

    Job DetailsJob Location Lindbergh - Bloomington, IN DescriptionPOSITION CLASSIFICATION: Full-Time/Non-Exempt POSITION SUMMARY This position is responsible for staff supervision and involvement of parents in the educational programs at assigned Head Start classroom sites, while overseeing and organizing day-to-day operations of assigned sites. The Site...

  • Program Operations Coordinator

    2 weeks ago

    Bloomington, Illinois, United States A-TEK Inc. Full time

    Job OverviewA-TEK operates at the crossroads of mission-driven initiatives and innovative solutions, leveraging our extensive expertise in federal markets. Our commitment to a digital-first approach empowers us to deliver advanced capabilities in application development, digital transformation, enterprise IT, and scientific services. We design our solutions...

  • Head Start Site Coordinator

    2 months ago

    Bloomington, United States South Central Community Action Program Full time

    Job DetailsJob Location Lindbergh - Bloomington, IN DescriptionPOSITION CLASSIFICATION: Full-Time/Non-Exempt POSITION SUMMARY This position is responsible for staff supervision and involvement of parents in the educational programs at assigned Head Start classroom sites, while overseeing and organizing day-to-day operations of assigned sites. The Site...

  • Social Skills Development Coordinator

    3 days ago

    Bloomington, Indiana, United States College Internship Program Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Social Skills Development Coordinator to join our team at College Internship Program Inc. The successful candidate will be responsible for developing and implementing social skills training programs for our students, as well as providing support and guidance to help them achieve their goals.Key...

  • Early Childhood Program Supervisor

    2 weeks ago

    Bloomington, Indiana, United States South Central Community Action Program Full time

    Job OverviewLocation: Lindbergh - Bloomington, IN Position Classification: Full-Time/Non-Exempt Position SummaryThe role of the Site Coordinator encompasses the oversight of educational programs at designated Head Start locations, ensuring effective staff management and parental engagement. This position plays a crucial part in fostering the growth and...

  • Program Operations Coordinator

    1 week ago

    Bloomington, Illinois, United States A-TEK Inc. Full time

    Job OverviewA-TEK operates at the forefront of mission-driven innovation, leveraging our extensive expertise across federal markets. Our commitment to a digital-first approach enables us to deliver superior capabilities in application development, digital transformation, enterprise IT, and scientific services. We design our solutions to modernize, automate,...