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Security Dispatcher

4 months ago

Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult and Pediatric Trauma Center and acute care hospital. The comprehensive healthcare system includes a 484 bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of primary and specialty care clinics in Minneapolis and in suburban communities. Hennepin Healthcare has a large psychiatric program, home care and hospice, and operates a research institute, innovation center and philanthropic foundation.

SUMMARY

Hennepin Healthcare has an opening for a Security Dispatcher in our Security department. This full-time position will work rotating days, evenings, and nights.

Under general supervision, performs work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations.

A $1,000 signing bonus is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

RESPONSIBILITIES
  • Receive emergency and non-emergency calls for security service and medical assistance
  • Prioritize calls and initiate appropriate action based on incident type and importance
  • Contact police, fire, ambulance in emergency situations and coordinate proper response
  • Dispatch security officers or other personnel using two-way radio or telephone
  • Operate and monitor a wide range of moderately complex computer driven equipment, including
  • systems for life/safety, security alarm, closed circuit television and building automations
  • Query callers to obtain detailed incident information, record duties and activities
  • Generate reports, maintain records, and perform data entry functions
  • Operate multi-line telephone system
  • Notify appropriate managers or supervisors of critical conditions on a 24-hour basis
  • Performs other duties as assigned but only after appropriate training

QUALIFICATIONS

Minimum Qualifications:
  • High school diploma, GED or equivalent
  • 2+ years dispatch or communications experience in a busy, high-stress environment
-OR-
  • An approved equivalent combination of education and experience
Preferred Qualifications:
  • Prior experience in a health care setting
Knowledge/ Skills/ Abilities
  • Computer literacy and the ability to quickly learn new computer-driven systems
  • Ability to handle a high volume of work, multiple simultaneous tasks, and interruptions
  • Strong communication skills (both written and verbal)
  • Proficiency in customer service; emotional control/tact in dealing with the public
  • Prior experience monitoring fire/life safety systems
  • Prior experience using a multi-line phone system and/or helping customers by phone
  • The ability to quickly learn new tasks/concepts

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Department: SecurityPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = hours per pay period)Shift Detail: Day, Evening, Night, Every Other WeekendJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Union Job Posting: May

EEO/Disability/Veteran employer.