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Service Operations Supervisor

2 months ago


Minneapolis, Minnesota, United States VTI Security Integrators Full time
Job Summary

We are seeking a highly skilled and experienced Service Operations Supervisor to join our team at VTI Security Integrators. The successful candidate will be responsible for overseeing service technicians and managing service work orders within their designated region.

Key Responsibilities
  • Ensure customer satisfaction by resolving issues and concerns in a timely and professional manner.
  • Manage and coordinate service work orders, including scheduling and dispatching technicians.
  • Conduct regular reviews of service calls to ensure prompt resolution and provide updates to customers.
  • Collaborate with other teams, including Customer Service and Technical Support, to resolve customer issues.
  • Develop and implement processes to improve service delivery and customer satisfaction.
  • Manage and maintain accurate records and reports, including service call data and customer feedback.
  • Provide coaching and training to service technicians to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Identify and address any operational issues or concerns, and implement solutions to improve service delivery.
Requirements
  • Bachelor's degree in a related field, such as business administration or operations management.
  • Minimum 2 years of experience in a service operations or management role.
  • Proven track record of improving service delivery and customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a team environment and build strong relationships with colleagues and customers.
Preferred Qualifications
  • Masters degree in a related field.
  • Experience in the security industry.
  • Knowledge of industry-specific software and systems.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.