Current jobs related to Manager, Customer Success Strategy - San Francisco, California - Sigma Computing

  • Senior Manager, Customer Success Strategy

    2 days ago

    San Francisco, California, United States Atlassian Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Manager, Customer Success Strategy, to join our Customer Experience & Strategic Programs team at Atlassian.Key ResponsibilitiesStrategic Planning: Develop and implement comprehensive enterprise customer success strategies that align with Atlassian's business goals and customer...

  • Head of Sales and Customer Success Strategy

    2 weeks ago

    San Francisco, California, United States Culture Amp Full time

    Join our mission to enhance the workplace experience.Culture Amp is at the forefront of transforming how over 25 million employees in 6,000 organizations foster a positive work environment. As the leading global platform for employee experience, we empower businesses of all sizes to elevate employee engagement, cultivate high-performing teams, and retain top...

  • Customer Success Manager

    10 hours ago

    San Francisco, California, United States Scribe Full time

    About ScribeScribe is a leading provider of innovative software solutions, empowering businesses to streamline their operations and achieve exceptional results. Our cutting-edge technology enables organizations to automate processes, enhance productivity, and drive growth.Job SummaryWe are seeking a highly skilled and motivated Customer Success Manager to...

  • Customer Success Manager

    2 days ago

    San Francisco, California, United States Pathlight Full time

    About PathlightPathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Our innovative technology harnesses the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights with...

  • Customer Success Manager

    1 week ago

    San Francisco, California, United States Pylon Full time

    About PylonPylon is a leading provider of post-sales solutions for B2B businesses. We're dedicated to helping companies like yours manage their customer support and success across multiple channels.Job SummaryWe're seeking a highly motivated and organized Customer Success Manager to join our team. As a key member of our customer success function, you'll be...

  • Customer Success Manager

    2 weeks ago

    San Francisco, California, United States Unlayer Full time

    Position OverviewAs a Customer Success Lead, you will play a pivotal role in ensuring our clients achieve their goals and drive satisfaction, fostering long-term relationships.Key Responsibilities1. Develop and implement customized customer success strategies to enhance client satisfaction, adoption, and retention.2. Facilitate onboarding for new clients,...

  • Customer Success Manager

    1 week ago

    San Francisco, California, United States Blumensystems Full time

    About BlumenAt Blumen, we prioritize our clients and are committed to delivering exceptional value over time.Role OverviewWe are seeking an experienced, approachable, and resilient customer success leader to oversee and enhance our deployment and customer success operations. Initially, this role will focus on technical implementation, evolving into the...

  • Customer Success Enablement Manager

    5 days ago

    San Francisco, California, United States Paul Davis Restoration of Greenville and Spartanburg Full time

    About the RoleWe are seeking a highly skilled Sales Enablement Lead to join our team at Paul Davis Restoration of Greenville and Spartanburg. As a key member of our sales organization, you will be responsible for developing and executing strategies to drive sales productivity and customer success.Key ResponsibilitiesPartner with Sales Leadership to identify...

  • Customer Success Manager

    2 days ago

    San Francisco, California, United States Federato Inc. Full time

    About Federato Inc.Federato Inc. is a pioneering company dedicated to revolutionizing the insurance industry through innovative technology. Our mission is to empower insurers to provide fair and equitable coverage to individuals and organizations facing the challenges of today.Our VisionWe envision a future where insurance companies can optimize their risk...

  • Customer Success Manager

    2 months ago

    San Francisco, California, United States Findem Full time

    What is Findem:Findem is HR 2.0. We're a fast-growth startup with an ambitious vision and the technology to back it up. Our People Intelligence platform uses true AI and machine learning to provide critical solutions for talent acquisition and people analytics functions. With the deep insights that our platform provides, companies can build more engaged and...

  • Customer Success Manager

    2 days ago

    San Francisco, California, United States Overflow Full time

    Job DescriptionOverviewOverflow is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success department, you will be responsible for effectively nurturing customers throughout their lifecycle to provide education, increase product utilization, and deliver customer value.Key ResponsibilitiesWork with a...

  • Customer Success Manager

    1 month ago

    San Francisco, California, United States Autodesk Full time

    Job Requisition ID #24WD80222Position OverviewAs a Customer Success Manager within the Autodesk Education Experiences (AEX) organization, you will be a strategic partner and trusted advisor to Education Named Account customers, ensuring their desired outcomes are achieved through the partnership. You will report to Senior Manager of Named Accounts of AEX and...

  • Senior Manager of Customer Success Teams

    2 weeks ago

    San Francisco, California, United States Wrapbook Full time

    About Us Wrapbook is an innovative platform designed to streamline production payroll and accounting processes, making them more efficient, rapid, and secure. Our unified payroll solution connects your entire team—production, finance, cast, and crew—within a single interface. We empower production teams to oversee projects, compensate cast and crew,...

  • Enterprise Customer Success Manager

    2 days ago

    San Francisco, California, United States Atlassian Full time

    About the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Atlassian. As a key member of our Customer Success organization, you will be responsible for driving customer success and ensuring that our enterprise customers realize the full value of our products.Key ResponsibilitiesDevelop and maintain strong...

  • Senior Customer Success Manager

    2 weeks ago

    San Francisco, California, United States Cervin Full time

    About the Role:The Customer Success Manager will report directly to the regional Customer Success leader and act as the primary liaison for our clients after the sales process. This individual will be a subject-matter expert for Cervin, guiding both new and existing clients through the implementation and adoption phases, ensuring they achieve their desired...

  • Enterprise Customer Success Manager

    4 days ago

    San Francisco, California, United States OpenAI Full time

    About The TeamOur Customer Success team at OpenAI is dedicated to partnering with our clients and their stakeholders to drive business value through the adoption of our AI solutions. We work closely with our clients to understand their goals, challenges, and needs, and develop tailored strategies to help them achieve success.About The RoleWe are seeking a...

  • Enterprise Customer Success Manager

    2 days ago

    San Francisco, California, United States Atlassian Full time

    About the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Atlassian. As a key member of our Customer Success organization, you will be responsible for driving customer success and ensuring that our enterprise customers realize the full value of our products.Key ResponsibilitiesDevelop and maintain strong...

  • Customer Success Manager

    2 days ago

    San Francisco, California, United States Talkdesk Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Talkdesk. As a Customer Success Manager, you will be responsible for working with our Healthcare customers to understand their needs and help them succeed.Key ResponsibilitiesWork with Healthcare customers to understand their needs and develop strategies to help them...

  • Lead Customer Success Manager

    2 weeks ago

    San Francisco, California, United States OnHires Full time

    About OnHires:OnHires is a leading provider of liquidity and technology solutions tailored for the cryptocurrency and foreign exchange (FX) sectors. Our expertise lies in delivering B2B services and products to a diverse clientele, including licensed brokers, crypto exchanges, forex brokers, hedge funds, and professional managers. Our robust suite of...

  • Strategic Customer Success Manager

    2 weeks ago

    San Francisco, California, United States Sigma Computing Full time

    We are seeking a Customer Success Manager with a robust background in analytics and business intelligence to enhance our customer engagement. This position is vital for ensuring that our clients fully leverage the value of our platform, with a direct emphasis on enhancing Net Dollar Retention (NDR) through effective account management and growth...

Manager, Customer Success Strategy

2 months ago

San Francisco, California, United States Sigma Computing Full time

As the Manager of Customer Success Strategy & Operations reporting to the VP of Customer Success, you will be responsible for leading the strategy and operations of the Customer Success organization. You will drive the retention/expansion/growth of our customers by developing and implementing strategic Customer Success initiatives, optimizing operational processes, and ensuring the execution of Customer Success programs. This is a high-impact, cross-functional role, requiring a strategic thinker with a strong operational background and a deep understanding of enterprise software and the Customer Success function. In this role, you will be required to ideate new Customer Success strategies and lead execution plans to go-live. Projects will vary from highly strategic in nature to operational, including, Customer Journey optimization, Digital Customer Success planning and execution, territory management, customer segmentation, and business reviews. As a leader in the Customer Success organization, you will partner directly with Customer Success and GTM leadership teams as a trusted advisor.

What you will be doing:

  • Developing and executing vision and strategies that drive customer retention and growth.
  • Proactively identifying opportunities for Customer Success process improvement. Working closely with Customer Success leadership to inspect the customer journey, understand process bottlenecks and inconsistencies, and prioritize opportunities for improvement.
  • Maintaining and improving tooling, analytics and reporting frameworks to track key Customer Success metrics and trends. Developing and refining team-specific dashboards for enhanced visibility into customer health, territory performance, renewal and upsell tracking, productivity and overall efficiency. Enabling Customer Success leaders and managers to act on data by providing actionable insights into their customer portfolios.
  • Anticipating change and scale of the post-sales motion in relation to growth of our business. Effectively driving changes and required communication across the organization.
  • Leading territory planning and customer segmentation alongside Customer Success leadership, and own all territory management execution.
  • Maintaining regular check-ins with Customer Success leaders and CSMs to understand challenges and opportunities for productivity improvements, then lead performance improvement initiatives from start to finish.
  • Effectively communicating with senior leadership, providing regular updates on Customer Success operations metrics, strategic insights, and improvement recommendations. Driving analyses, framing business problems, and communicating insights with a bias towards action.
  • Coordinating with Customer Success and GTM organizations on systems and process improvements for the Customer Success organization.

Who you are:

  • Minimum of 5-7 years of professional experience, ideally in consulting or sales strategy/customer success strategy/business operations roles.
  • Deep knowledge of Customer Success processes and metrics.
  • Experience in high growth B2B SaaS startup environment.
  • Experience with production business intelligence solutions.
  • Strong desire to use data to solve large and complex problems in a fast-paced environment.
  • Crisp written and verbal communication skills (from decks to presentations).
  • Highly collaborative style with strong influence skills, attention to detail, and incredibly strong sense of urgency.
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Bachelor's degree in business or computer science.
  • MBA preferred.

Additional Job details

The base salary range for this position is 120k - 140k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply.

About us:

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required.

Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company's Series C round three years ago, promises to further accelerate Sigma's growth.

Come join us

Benefits For Our Full-Time Employees:

  • Equity
  • Generous health benefits
  • Flexible time off policy. Take the time off you need
  • Paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits
  • Lunch Program
  • Dog friendly office

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in both our SF & NYC office.