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Enterprise Customer Success Manager
2 months ago
About the Role
We are seeking an experienced Enterprise Customer Success Manager to join our team at Atlassian. As a key member of our Customer Success organization, you will be responsible for driving customer success and ensuring that our enterprise customers realize the full value of our products.
Key Responsibilities
Develop and maintain strong relationships with our enterprise customers, understanding their business needs and goals.
Work closely with our sales and account teams to develop and execute customer success plans, ensuring that customers achieve their desired outcomes.
Provide expert guidance and support to customers, helping them to maximize the value of our products and solutions.
Identify and mitigate potential customer risks, ensuring that our customers remain satisfied and successful.
Collaborate with internal stakeholders to develop and implement customer success strategies, ensuring that our customers receive the best possible experience.
Monitor and report on customer success metrics, providing insights and recommendations to improve customer outcomes.
Requirements
5-8 years of experience in customer success or account management, with a proven track record of driving customer success in an enterprise environment.
Strong understanding of SaaS business models and customer needs, with experience in developing and executing customer success plans.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
Experience with CRM tools, such as Gainsight or Salesforce, and a strong understanding of data analysis and reporting.
Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and success.
What We Offer
At Atlassian, we offer a competitive compensation package, including a base salary, bonuses, and equity. We also offer a comprehensive benefits package, including health coverage, paid time off, and wellness resources. Our team is passionate about customer success and is committed to helping our customers achieve their goals.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
