HR Representative II
2 months ago
Responsible for responding to tier two level investigations and resolution expertise for cases generated by tier one representatives. May provide tier one support for incoming calls as needed. Works with employees, managers, Business Units, Areas of Expertise (AoE), and vendors to investigate and resolve issues related to Human Resources (HR), Payroll, Benefits, Time and Attendance and other HR related issues. Maintains accurate documentation within case management system of calls/emails, transactions, and outcomes of issues raised for administrative review and follow up. Participates in strategic in initiatives related to process improvements and enhancements, e.g. standardization activities, leveraging technology to reduce manual intervention, system upgrades, implementation of new technology, etc.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Responsible for responding to tier two level investigations and resolution expertise for cases generated by tier one representatives. May provide tier one support for incoming calls as needed.
- Resolves moderately complex issues and independently provide solutions. Provides prompt, highly responsive and superior customer service to all inquiries. Collaborates with Employee Services team, Business Units, or AoE to resolve complicated issues.
- Identifies and escalate issues to Specialist as appropriate.
- Assists HFHS employees with complex questions related to Human Resources (HR), Payroll, Benefits, Time and Attendance and other HR related issues.
- Provides training to new Employee Services team members on all areas within Employee Services.
- Maintains case management system by accurately logging all incoming inquiries, issues and responses.
- Performs various administrative, and basic to moderate PeopleSoft transactions for the following functions:
- Incoming email resolution/documentation
- General Deductions
- PeopleSoft query audits
- Tuition Reimbursement
- National Medical Support Notices
- IRS Notices
- Employee Change Request
- Dependent Documentation
- Spousal Surcharge
- Special Medical Credits
- Name Change Worklist
- Participates in strategic initiatives related to process improvements and enhancements, e.g. standardization activities, leveraging technology to reduce manual intervention, system upgrade, implementation of new technology, etc.
- Develops and maintains current workplace procedures in accordance with procedure manual and standard operating procedures.
- Provides input for customer service standards and maintain the same
- Maintains professional growth and development through seminars, workshops and other learning opportunities.
- Performs other related duties as assigned or requested.
EDUCATION/EXPERIENCE REQUIRED:
- Associate's Degree or two (2) years' completion of college, or equivalent two (2) years HR experience, or two (2) years' customer service in lieu of degree.
- Two (2) years of HR experience.
Additional Information
- Organization: Corporate Services
- Department: Employee Services
- Shift: Day Job
- Union Code: Not Applicable Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices ormaking the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health iscommitted to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.
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