Tech Support Representative

2 weeks ago


Detroit, Michigan, United States NoGigiddy Full time
Job Overview

Position Summary:

Are you passionate about technology and eager to embark on a career in customer support? NoGigiddy is on the lookout for motivated and enthusiastic individuals to join our team as Technical Support Agents. In this foundational role, you will serve as the primary contact for our clients, delivering exceptional technical assistance and ensuring a smooth user experience.

Key Responsibilities:

  • Address technical questions through chat, email, and phone with professionalism and efficiency.
  • Identify and resolve software and hardware challenges.
  • Guide users step-by-step to troubleshoot and fix technical issues.
  • Assist clients in navigating our platform and maximizing its features.
  • Uphold high customer satisfaction levels through effective communication and problem-solving skills.
  • Work collaboratively with colleagues to enhance support processes and user satisfaction.
  • Document and escalate intricate technical matters to the relevant departments as needed.
  • Engage in training sessions to keep up-to-date with product knowledge and best practices in technical support.

Qualifications:

  • No formal education required.
  • No previous experience necessary; comprehensive training will be provided.
  • Strong technical skills and aptitude for problem-solving.
  • Excellent verbal and written communication abilities.
  • Capability to work both independently and collaboratively.
  • Reliable internet access and a conducive workspace.
  • A positive mindset and eagerness to learn.

Benefits:

  • Competitive hourly wage ($15-$18/hr).
  • Flexible remote work schedule.
  • Extensive training program.
  • Opportunities for career advancement within the organization.
  • A supportive team culture.
  • Access to exclusive project opportunities.

Application Process:

If you are ready to become a part of the NoGigiddy team and launch your career in technical support, please submit your resume along with a brief cover letter outlining your suitability for this position.

Diversity Commitment:

NoGigiddy is proud to be an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment for all employees.

Join NoGigiddy and take the first step towards a fulfilling career in technical support.



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