IT Support Representative

2 weeks ago


Detroit, Michigan, United States NoGigiddy Full time
Job Overview

Position Summary:

Are you passionate about technology and eager to embark on a career in customer support? NoGigiddy is on the lookout for motivated and committed individuals to join our team as Customer Support Technicians. In this entry-level position, you will serve as the primary contact for our clients, delivering expert technical support and ensuring a smooth user experience.

Key Responsibilities:

  • Address technical questions through chat, email, and phone promptly and professionally.
  • Identify and resolve software and hardware challenges.
  • Guide users step-by-step to troubleshoot and fix technical issues.
  • Assist clients in navigating our platform and making the most of its features.
  • Ensure high customer satisfaction through effective communication and problem-solving skills.
  • Work collaboratively with colleagues to enhance support processes and user satisfaction.
  • Document and escalate complex technical problems to the relevant departments as needed.
  • Engage in training sessions to remain informed about product knowledge and best practices in technical support.

Qualifications:

  • No formal education required.
  • No previous experience necessary; comprehensive training will be provided.
  • Strong technical skills and problem-solving capabilities.
  • Excellent written and verbal communication abilities.
  • Capacity to work independently as well as part of a team.
  • Reliable internet access and a quiet workspace.
  • A positive attitude and eagerness to learn.

Benefits:

  • Competitive hourly wage ($15-$18/hr).
  • Flexible remote work schedule.
  • Extensive training program.
  • Opportunities for career advancement within the organization.
  • Supportive team culture.
  • Access to exclusive gig opportunities.

Application Process:

If you are ready to become a part of the NoGigiddy team and kickstart your career in customer support, please submit your resume along with a brief cover letter detailing your suitability for this role.

Commitment to Diversity:

NoGigiddy is an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment for all employees.

Join NoGigiddy today and take the first step towards a fulfilling career in customer support.



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