Team Lead, Market Operations

1 month ago

Chamblee, Georgia, United States Carvana Full time

About Carvana

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.

For more information on Carvana and our mission, sneak a peek at our company introduction video.

About the team and position

Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality We thrive from each unique perspective. Our strength is in our diversity of opinions.

Job Description

The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities.

What you'll be Doing

  • Be a continuous positive force within the market and create strong morale and spirit throughout the team.
  • Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
  • Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
  • Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
  • Generate and monitor regular reports like a boss and presenting to upper management... also like a boss.
  • Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
  • Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
  • Actively look for ways to improve the overall customer and Advocate team experience.
  • Address and effectively manage complex and sensitive customer-facing issues.

What you should have

  • 5+ years work experience in a customer facing team environment
  • 3+ years of management experience
  • Proven history of developing and coaching employees
  • Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
  • Excellent interpersonal and leadership skills
  • Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
  • Willingness to work on weekends
  • Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves

It would be great if you also had

  • Bachelor's Degree
  • Experience with Salesforce or Tableau
  • An analytical mind
  • Experience handling logistics

What we'll offer in return

  • Full-Time Salary Position
  • Medical, Dental, and Vision benefits
  • 401K with company match
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
  • A great wellness program to keep you healthy and happy both physically and mentally
  • Access to opportunities to expand your skillset and share your knowledge with others across the organization
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
  • A seat in one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

  • Must be able to read, write, speak, and understand English.
  • The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
  • Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
  • Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
  • Frequent driving requires excellent visual activity and manual dexterity.
  • Requires to work in outdoor weather conditions.
  • Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time.
  • Frequently communicates with customers and must be able to exchange accurate information.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • Lead Operations Manager

    3 weeks ago

    Chamblee, Georgia, United States In the Network LLC Full time

    Position OverviewSeeking: Lead Operations Manager at In the Network LLCIdeal Candidate ProfileEssential Qualifications:Experience in medical case management within a legal or healthcare setting.Proven track record in managing and mentoring a team of case managers.Understanding of profit and loss management.We are in search of a dynamic and approachable...

  • Marketing Content Coordinator

    2 weeks ago

    Chamblee, Georgia, United States The Sports Facilities Companies Full time

    About the RoleThe Marketing Coordinator plays a key role in promoting CORE4 Athletic Complex as a premier sport, recreation, and training destination. This position will work with event providers/vendors, be responsible for promoting primary revenue streams through effective marketing and advertising efforts.Key ResponsibilitiesCreate a comprehensive...

  • Meat Cutter

    3 days ago

    Chamblee, Georgia, United States Whole Foods Market Full time

    Job SummaryWe are seeking a skilled Meat Cutter to join our team at Whole Foods Market. As a Meat Cutter, you will be responsible for cutting, preparing, and displaying meat products to our customers.Key ResponsibilitiesCutting and Preparation: Cut, trim, and prepare meat products to meet our high quality standards.Meat Display: Display meat products in an...

  • Marketing Content Coordinator

    2 days ago

    Chamblee, Georgia, United States The Sports Facilities Companies Full time

    About the RoleWe are seeking a highly motivated and experienced Marketing Coordinator to join our team at CORE4 Athletic Complex. As a key member of our marketing team, you will be responsible for promoting our facility as a premier sport, recreation, and training destination.Key ResponsibilitiesDevelop and execute a comprehensive marketing plan to increase...

  • Senior Office Operations Manager

    5 days ago

    Chamblee, Georgia, United States In The Network Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Office Operations Manager to join our team at In The Network LLC. As a key member of our organization, you will be responsible for overseeing the day-to-day administrative functions, ensuring the smooth operation of our office, and driving efficiency and productivity.Key...

  • Team Coordinator

    4 days ago

    Chamblee, Georgia, United States BlueWave Solutions Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Team Coordinator to join our team at BlueWave Solutions. As a key member of our front office team, you will be responsible for providing administrative support to our colleagues and management team.Key ResponsibilitiesFront Office Operations: Manage the front office, including the telephone...

  • Lead Cybersecurity Architect

    2 weeks ago

    Chamblee, Georgia, United States Cox Automotive Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Cybersecurity Architect to join our team at Cox Automotive. As a key member of our Architecture group, you will be responsible for designing, implementing, and maintaining the security architecture for our enterprise technologies, cloud infrastructure, business systems, data management, and...

  • Traveling Registered Nurse

    1 week ago

    Chamblee, Georgia, United States HealthEcareers - Client Full time

    Job SummaryHealthcare Support is seeking a skilled Operating Room Registered Nurse for a travel nursing opportunity.Key ResponsibilitiesProvide high-quality patient care in the Operating Room environmentCollaborate with the healthcare team to ensure seamless patient careParticipate in pre-operative, intra-operative, and post-operative careDevelop and...

  • CrossFit Coach

    2 weeks ago

    Chamblee, Georgia, United States Gameday Fitness Inc Full time

    Job DescriptionWe are seeking a highly motivated and knowledgeable CrossFit Coach to join our team at Gameday Fitness Inc. As a key member of our staff, you will be responsible for leading classes and training clients in a supportive and motivating environment.Key Responsibilities:Design and deliver engaging CrossFit classes for clients of all levelsProvide...

  • Senior Operations Manager for Office Administration

    3 weeks ago

    Chamblee, Georgia, United States In the Network LLC Full time

    Position Available: Senior Operations Manager for Office Administration at In the Network LLCOverview of the RoleWe are seeking a dedicated and dynamic individual to oversee our Office Operations. The ideal candidate will possess a strong background in medical case management within a legal or healthcare setting, demonstrating leadership in managing and...

  • Technical Project Lead

    3 weeks ago

    Chamblee, Georgia, United States Wisemen Multimedia, LLC Full time

    Wisemen Multimedia, LLC is seeking a highly motivated and experienced Technical Project Manager to join our dynamic team. In this role, you will play a pivotal part in the successful delivery of complex technical projects within our innovative digital business ecosystem. Your expertise in managing technical teams and navigating the intricacies of software...

  • Lead Automation Installation Specialist

    1 week ago

    Chamblee, Georgia, United States Interactive Automation Full time

    Job OverviewWe are a high-end home automation company seeking a skilled and experienced professional to lead our installation team. As a Lead Automation Installation Specialist, you will be responsible for ensuring our customers receive exceptional service and that our installations meet the highest standards of quality.Key ResponsibilitiesCustomer...

  • Bilingual Lead Management Program

    2 months ago

    Chamblee, Georgia, United States Internal Revenue Service Full time

    WHAT IS THE TAXPAYER SERVICES (TS) - CUSTOMER ACCOUNT SERVICES (CAS)DIVISION?A description of the business units can be found at: The following are the duties of this position at the full working level.Ensure that the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals,...

  • Food Service Team Member

    7 days ago

    Chamblee, Georgia, United States The Alden Full time

    About The AldenThe Alden is a Michelin-recommended restaurant known for its artfully prepared, seasonally-inspired, modern American dishes. Our casual-fine dining restaurant features an open kitchen and serves both a la carte and multi-course tasting menus during dinner, Wednesday-Sunday.Job SummaryWe are seeking a skilled and enthusiastic Food Runner/Server...

  • Warehouse Operations Coordinator

    2 weeks ago

    Chamblee, Georgia, United States CorDx Full time

    Job OverviewCorDx, a multinational biotechnology organization, is seeking a highly skilled and detail-oriented individual to join our team as a Warehouse Assistant. As a key member of our operations team, you will play a critical role in ensuring the smooth flow of goods and materials within our global supply chain.Key Responsibilities:Warehouse...

  • Automotive Parts Supervisor

    3 weeks ago

    Chamblee, Georgia, United States Landmark Jeep Ram Dodge Chrysler of Atlanta Full time

    Job OverviewAt Landmark Jeep Ram Dodge Chrysler of Atlanta, we are seeking a dedicated Parts Supervisor to lead our parts department and ensure exceptional service delivery.Key ResponsibilitiesDeliver prompt, courteous, and effective service to all customers.Act as a bridge between technicians and the parts department to facilitate smooth operations.Enhance...

  • Healthcare Intake Coordinator

    2 weeks ago

    Chamblee, Georgia, United States In the Network LLC Full time

    Healthcare Intake Coordinator Position at In The Network, LLCWe are seeking a dedicated Healthcare Intake Coordinator to join our team at In The Network, LLC. This role is essential for managing client interactions and ensuring smooth communication between clients and healthcare providers. The ideal candidate will possess experience in intake processes or...

  • Travel Nurse RN

    12 hours ago

    Chamblee, Georgia, United States HealthEcareers - Client Full time

    Operating Room Travel Nurse Job OpportunityArdor Health Solutions is seeking a skilled Operating Room Travel Nurse to join our team in Atlanta, Georgia.Job DetailsSpecialty: Operating RoomDiscipline: Registered Nurse (RN)Shift: 8 hours, daysDuration: 13 weeksHours per week: 40This is a full-time travel contract position with a reputable healthcare...

  • Patient Intake Administrator

    2 weeks ago

    Chamblee, Georgia, United States In the Network LLC Full time

    Client Intake Coordinator Position at In The Network, LLCWe are seeking a Client Intake Coordinator to join our team at In The Network, LLC. This role is ideal for individuals with a background in intake processes or case management within legal or health-related organizations. The successful candidate will possess excellent organizational and communication...

  • Patient Intake Administrator

    2 weeks ago

    Chamblee, Georgia, United States In the Network LLC Full time

    Healthcare Intake Coordinator Position at In The Network, LLCWe are seeking a Healthcare Intake Coordinator to join our team at In The Network, LLC. This role is essential for managing the initial stages of client engagement, particularly in the healthcare sector. The ideal candidate will possess experience in client intake or case management, preferably...