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Automotive Parts Supervisor

2 months ago

Chamblee, Georgia, United States Landmark Jeep Ram Dodge Chrysler of Atlanta Full time
Job Overview

At Landmark Jeep Ram Dodge Chrysler of Atlanta, we are seeking a dedicated Parts Supervisor to lead our parts department and ensure exceptional service delivery.

Key Responsibilities
  • Deliver prompt, courteous, and effective service to all customers.
  • Act as a bridge between technicians and the parts department to facilitate smooth operations.
  • Enhance the customer experience by addressing additional tasks that leave a lasting impression.
  • Recruit, train, and manage the workflow of all department personnel.
  • Oversee and manage parts inventory effectively.
  • Drive growth in wholesale parts business.
  • Guarantee a positive dealership experience for every customer.
  • Provide comprehensive support for all owner inquiries, ensuring no customer is overlooked.
  • Foster strong relationships with customers through quality interactions.
  • Develop departmental goals and objectives, including an annual budget and marketing strategies to boost business.
  • Train staff on administrative policies and procedures to ensure compliance and efficiency.
  • Stay informed on manufacturer warranty and policy procedures, serving as a liaison with factory representatives.
  • Maintain the highest Customer Service Index (CSI) rating by promptly addressing customer complaints in line with dealership policies.
  • Ensure departmental profitability while managing expenses and enhancing customer satisfaction.
  • Comply with federal, state, and local regulations affecting operations, including hazardous waste disposal and OSHA standards, while providing necessary training.
Qualifications
  • Minimum of 3 years of experience in Parts Management is preferred.
  • Experience with dealership parts catalogs is essential.
  • Strong focus on Customer Service Index (CSI).
  • Familiarity with Reynolds systems is a plus.
  • Proficient in the parts ordering process for retail sales and capable of leading the parts team.
  • Physical requirements include frequent bending, reaching, standing, walking, carrying, kneeling, pushing, and pulling.
Company Benefits
  • Comprehensive Medical, Dental, and Vision Insurance.
  • 401k plan with matching contributions.
  • Supplemental insurance options available.
  • Employee discounts on products, services, and vehicle purchases.
  • 5-day work week with employer-paid time off.
  • Employee referral program.
  • Opportunities for career advancement and internal promotions.
  • Paid training programs.
  • Long-term and short-term disability coverage.
  • Company-paid life insurance for full-time employees, with additional coverage options.
  • Engagement in charity and community outreach initiatives.
  • Opportunities for skill enhancement.
  • Family-owned and operated with a strong history of employee tenure.