Lead Operations Manager

3 weeks ago

Chamblee, Georgia, United States In the Network LLC Full time
Position Overview

Seeking: Lead Operations Manager at In the Network LLC

Ideal Candidate Profile

Essential Qualifications:

  • Experience in medical case management within a legal or healthcare setting.
  • Proven track record in managing and mentoring a team of case managers.
  • Understanding of profit and loss management.

We are in search of a dynamic and approachable individual with exceptional organizational and communication abilities who is eager to contribute to a thriving organization. Your role will be crucial to our team and clientele. This position requires in-office presence during standard business hours.

About Our Organization

At In the Network LLC, we collaborate with a comprehensive marketing and advertising firm that supports medium to large enterprises in achieving and sustaining growth. Our partners design tailored marketing strategies that evolve with market trends. We are looking for a candidate who possesses the right expertise and commitment for this position.

Preferred Background

Experience in legal case management is highly desirable.

Role Summary

The Lead Operations Manager will oversee the Case Management Program for our clients, which encompasses client intake, case management, client relations, medical provider interactions, law firm collaborations, and compliance oversight. This role entails direct supervision of a diverse team across multiple locations and includes the development, implementation, and assessment of key performance indicators for the Case Management Program.

Reporting to the Chief Operations Officer, the Lead Operations Manager is tasked with managing daily administrative operations, coordinating case manager activities, overseeing financial operations, and ensuring adherence to legal standards. This position is vital for enhancing operational efficiency and productivity while maintaining high service quality. By cultivating an organized and supportive workplace, the Lead Operations Manager enables staff to focus on their legal responsibilities, thereby enhancing the organization's ability to meet client needs effectively.

Key Responsibilities

  • Work collaboratively with senior leadership to establish and implement strategic and tactical objectives aligned with the organization's vision and core values.
  • Set departmental and individual performance goals for team members.
  • Recruit, train, supervise, and evaluate the leadership and staff of the Case Management Team.
  • Manage team schedules, workflows, and operational efficiencies.
  • Delegate responsibilities based on team members' strengths while providing ongoing support and constructive feedback.
  • Ensure the effective execution of policies and procedures in compliance with legal standards.
  • Facilitate smooth client interactions and communications by coordinating exchanges between attorneys, support staff, and clients.
  • Collaborate closely with technology, legal, compliance, human resources, and marketing departments.
  • Maintain and oversee the weekly Performance Dashboard.

Required Skills and Qualifications

  • Strong leadership and supervisory skills with the ability to mentor and develop others.
  • A minimum of three years of experience in managing a successful team.
  • Demonstrated experience in hiring and training personnel.
  • Experience in a paralegal role or within a law firm is essential.
  • Proficient in client relationship management.
  • Ability to foster a sense of community and teamwork.
  • Strong problem-solving and analytical skills.
  • Attention to detail in document management and organization.
  • Excellent written and verbal communication capabilities.
  • Ability to build relationships and work collaboratively.
  • Exceptional customer service and interpersonal skills.
  • Strong organizational skills and meticulous attention to detail.
  • Ability to prioritize and delegate tasks effectively.
  • Proficient in Microsoft Office Suite or similar software.
  • Experience in personal injury law is preferred.
  • A strong desire to develop a team and contribute to organizational growth.

Physical Requirements

  • Ability to remain seated or standing for extended periods.
  • Ability to navigate the office environment to access necessary resources.

Education and Experience

  • A Bachelor’s degree in Business Administration or Management is preferred, or equivalent experience may be considered.
  • Effective communication skills in English, both oral and written; bilingual abilities are a plus.

We are committed to providing reasonable accommodations for employees with disabilities to perform essential job functions. The organization reserves the right to modify or assign additional duties as necessary.

Employee Benefits

We offer a comprehensive benefits package for full-time employees, including:

  • Medical coverage
  • Dental and vision plans
  • Paid time off and holidays
  • Access to fitness facilities
  • Opportunities for professional growth
  • Performance-based salary adjustments
  • Engaging and challenging work environment

We are looking for individuals who are interested in a long-term career path and wish to be part of our team.

Equal Opportunity Employer

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