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IT Applications Specialist

3 months ago

New Orleans, Louisiana, United States Entergy Corporation Full time

***This is a hybrid role requiring at least 2 days of in office work each week and can be in either Little Rock, AR or The Woodlands, TX. Relocation will be required for those outside the area, relocation assistance is not available for this role.***

*The official job title for this role is IT Specialist, I*

Job Summary/Purpose

This role provides support for real time specific applications for the business unit. The primary responsibility is application development, maintenance and support of Entergy's custom and vendor Power Generation applications. This includes custom applications that support financial systems, power generation hr data and fleet output reporting. Third party applications such as PCI (PowerCosts Inc), Itron MV90 Systems for Power Generation. This role will be filled as an IT Specialist I.

Job Duties/Responsibilities

  • Provide operations support, ensuring production systems and devices are online and available; this includes non-business hours on-call support.
  • Provide and maintain real time systems application availability, ensuring that applications are active and operating as defined in service level agreements.
  • Troubleshooting and debugging of custom and vendor applications
  • Support the design, development and testing of real time systems applications and enhancements.
  • Provide an interface with software vendors for discussion, consultation, problem solving and best upgrade practices on the 3rd party application systems.
  • Participate in team 24 hour on-call rotation.
  • Learn and understand power system operations business needs and objectives; recommend and design applications and implement enhancements that meet customer business needs.
  • Additional Duties
    • System patching
    • Data requests
    • Audit response
    • End User support
    • Technical writing

Minimum Requirements

Minimum education required of the position.

Bachelor's degree in business, Engineering, or Computer Science or equivalent work experience.

Minimum experience required of the position.

  • 0+ months of relevant technology delivery with Subject Matter Expertise for Operational Technology
  • Desired experience for the position
    • Experience providing on call support to customers in difficult situations.
    • Experience with the operational areas of the company (Nuclear, Power Generation, Power Delivery, SPO)
    • Experience and strong skills in interfacing with management and the ability to communicate technical issues to non-technical senior managers.
    • Experience with control systems security, security architecture, network security engineering or secure network development experience with electric power utilities

Minimum knowledge, skills, and abilities required of the position.

  • Very Good Communication Skills
  • Technical Competence should equal Basic to Proficient in IT or OT services.
  • Applied knowledge of helpdesk and work tracking tools.
  • Demonstrated experience leading a team to deliver IT services.
  • Hands on experience in developing and implementing security control policy and procedures.
  • Knowledge of system engineering processes, particularly requirements analysis, interface definition, and detail implementation planning.
  • Knowledge of business continuity and recovery planning.
  • Knowledge of security controls testing, security audits, and security assessments.
  • Knowledge of the operation of the electric power and/or generation systems

Read the full posting.