Customer Service Engineer

2 days ago


New Orleans, Louisiana, United States IT Concepts Full time
Job Title: Customer Service Engineer

We are seeking a highly skilled Customer Service Engineer to join our team at IT Concepts. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients across the United States.

Key Responsibilities:
  • Provide technical support and troubleshooting for computer systems and equipment
  • Assist in the installation, maintenance, testing, and troubleshooting of computer systems and equipment
  • Diagnose and resolve technical issues in a timely and efficient manner
  • Communicate effectively with customers to understand their technical needs and provide solutions
  • Collaborate with other technical teams to resolve complex technical issues
Requirements:
  • Bachelor's degree in Computer Science, Electronics Engineering, or related field
  • 2+ years of relevant experience in technical support and troubleshooting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of Windows operating systems and hardware
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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