IT Support Specialist
1 day ago
We are seeking a highly skilled IT Technician III to join our team at TeamLogic IT. As a key member of our technical staff, you will be responsible for providing exceptional support to our clients, ensuring the smooth operation of their IT systems, and delivering innovative solutions to meet their evolving needs.
Key Responsibilities- Provision and configure client systems, ensuring optimal performance and security
- Provide timely and effective support to clients via phone, email, and chat, resolving complex technical issues and providing clear instructions
- Prioritize and manage incidents and service requests, meeting defined SLAs and ensuring high levels of customer satisfaction
- Develop and maintain strong relationships with clients, vendors, and colleagues, leveraging exceptional interpersonal and communication skills
- Design, implement, and analyze technical solutions, ensuring alignment with business objectives and industry best practices
- Stay up-to-date with emerging technologies and industry trends, applying this knowledge to drive innovation and improvement within the team
- College diploma or university degree in Computer Science or equivalent work experience
- Exceptional written and oral communication skills, with a focus on rapport building, listening, and questioning
- Experience with desktop and server operating systems, including Windows and Mac OS
- Strong understanding of technology and business productivity systems, with a focus on problem-solving and customer service
- Active Directory, Group Policy, and Exchange experience, with a strong understanding of network and server solution design and architecture
- CompTIA Net+ and/or CompTIA Security+ certifications, with a strong understanding of IT security principles and best practices
As a member of our team, you will enjoy a dynamic and fast-paced work environment, with opportunities for growth and development. We offer a competitive salary, comprehensive benefits package, and a chance to work with a leading provider of technology services and solutions.
At TeamLogic IT, we are committed to a people-first culture, supporting our teams with the highest level of support, training, and career advancement opportunities. If you are a technically adept engineer with excellent interpersonal skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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IT Support Specialist
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