![TMobile](https://contents.bebee.com/companies/us/tmobile/avatar-kSAu7.png)
Sr Expert, Enterprise Support
4 weeks ago
At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees
Job Overview
The Sr. Enterprise Support Expert will serve as a vital member of the business customer support team, taking ownership for the the day to day needs of our business customers, as well as maintaining strong relations with cross-functional teams to drive solutions and sales specific to their customer base. As part of this team, experts will maintain a focus on delivering customer solutions, increasing loyalty within their assigned customer base and servicing the accounts in accordance with any contractual obligations or specific customer requests. This position partners closely with Directors, Senior Managers, and Sr. Account Executives to deliver against account and segment growth targets, churn goals, and champion ideas and processes to a diverse audience. Performs a wide array of both offline and inbound job responsibilities, driven by the individual needs of their customer base and sales team. These responsibilities include, but are not limited to: providing operational, administrative and ordering support to their sales team, responding to customer inquiries, resolving customer escalations, managing or actively participating in customer conference calls, supporting the account billing and reporting needs, adapting to the individual needs of their assigned customer base, and proactively providing business solutions to increase the overall health of the account.
Job Responsibilities: Deliver exceptional Un-Carrier service through expert handling of specialized requests via various communication channels for customers as well as our sales team. Resolve billing issues by confirming promotions and rebates are processed correctly and assist with buyback facilitation of devices. Act as project manager for customer solutions as needed, this includes creating project plans determined by the needs of the customer and/or sales team including processing orders and renewals via portal or Salesforce. Effectively maintain and remain current with knowledge to support each group, department, and call center as business needs dictate. Create custom billing, usage and other account related activity reports that allow for management of the customer account. Document details of customized reporting to allow for redundancy and alignment across cross-functional teams Complete Account Management activities for customer base including mobile number management, new account activation, fulfillment of equipment needs. Communicate proficiently with all levels of business customers, Sales and cross-functional partners. Engage in cross-functional partnerships for in-depth problem-solving. Deliver and comply with customer care support needs as documented by contractual agreements Education:High School Diploma/GED (Required) Work Experience:2-4 years Customer Service or customer facing sales experience (Required) Less than 2 years Prior call center experience (Preferred) Less than 2 years Project management (Preferred) Knowledge, Skills and Abilities:Project Management (Preferred) Customer Service (Required) Reporting & Analysis (Preferred) Organizational Effectiveness Ability to thrive in a lively working environment and multi-task. Self-starter with independent ability to meet strong deadlines with detail and effectiveness (Required) Cross Functional Relationships Work closely with Sales team as well as customer to ensure account health (Required) Articulate in Presentation Provide updates on account health, customer needs and concerns both internally and externally, in person and virtually (Required) MS Office Suite Responsible for communication with the customer via email and phone as part of research and solution implementation of customer needs (Required) T-Mobile Tools & System Knowledge Maintain up to date knowledge and awareness of all current departmental policies and procedures. Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. (Required) Strategic Thinking Adapt quickly and effectively to the unpredictable and varying requests that arise while supporting multiple large corporate accounts. (Required) Task Management Effectively move between calls, written communication through Salesforce and reporting as described earlier. (Required) Problem Solving Ability to fully understand and resolve a variety of problems quickly and effectively. (Required) Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.
At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-
Never stop growing
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder–it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth–and we applaud it. You're unstoppable
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing - or calling Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
-
GDOT IT Solutions and Integration Expert
17 hours ago
Las Vegas, Nevada, United States Lorven Technologies Full timeAbout the RoleWe are seeking a highly skilled Enterprise Solutions Architect to join our team at Lorven Technologies. As a key member of our IT department, you will be responsible for designing and implementing innovative enterprise solutions that integrate data and platform technologies to meet the organization's needs.Key ResponsibilitiesDesign and...
-
Strategic Defense Expert
8 hours ago
Las Vegas, Nevada, United States Picture Clean Consulting, LLC Full timeAbout Picture Clean Consulting, LLCWe are a relationship-based company that invests in our employees and customers for the long term. Our goal is to provide the industry standard for subject-matter expertise, world-class problem solving, and project management support.Job SummaryWe are seeking a Strategic Defense Expert to join our team as a Liaison to...
-
Predictive Model Integration Expert
4 days ago
Las Vegas, Nevada, United States Wynn Las Vegas Full timeJob OverviewWynn Las Vegas, a premier luxury destination, is in search of a dedicated and skilled Predictive Model Integration Expert to enhance our dynamic Casino Marketing division. The ideal candidate will collaborate closely with the Data Science team to incorporate predictive models into our marketing initiatives, ensuring these models are effectively...
-
Aircraft Repair Expert
9 hours ago
Las Vegas, Nevada, United States M1 Support Services Full timeAbout the RoleWe are seeking a highly skilled Aircraft Mechanic III to join our team at M1 Support Services. As a key member of our maintenance team, you will be responsible for performing scheduled and unscheduled aircraft and equipment maintenance, both on and off equipment, on assigned aircraft and equipment in accordance with the Performance Work...
-
Tax Advisory Expert
1 week ago
Las Vegas, Nevada, United States LVATP, LLC. Full timeJob OverviewAre you an analytical thinker with a strong interest in finance and taxation? LVATP, LLC is on the lookout for a proactive individual to become a part of our team as a full-time Senior Tax Consultant. As an integral member of our financial advisory, accounting, and tax practice, you will have the opportunity to utilize your expertise and make a...
-
Enterprise Architect
3 weeks ago
Las Vegas, Nevada, United States Cognizant Full timeAbout Us:Cognizant (Nasdaq: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at The role is encouraged to drive technology discussions and analyze the current landscape for gaps in...
-
Operations Manager
3 days ago
Las Vegas, Nevada, United States FCH Enterprises Full timeJob Title: General ManagerCompany: FCH EnterprisesOverviewAt FCH Enterprises, our mission is to foster a culture of excellence through dedication, humility, enthusiasm, support, and integration. We expect all team members to embrace the principle of Ka Hana Pono: doing what is right and performing tasks in an appropriate manner.Position Summary:This position...
-
Industrial Maintenance Operations Manager
1 week ago
Las Vegas, Nevada, United States Ram Enterprise Full timePosition Title: Industrial Maintenance Operations ManagerCompany: RAM Enterprise, Inc.Location: North Las Vegas, NVOverview: We are in search of a skilled and dedicated professional to oversee the management and execution of various projects within our organization. This role encompasses a diverse range of disciplines, requiring a commitment to...
-
Calibration Expert
11 hours ago
Las Vegas, Nevada, United States National Experienced Workforce Solutions Full timeJob SummaryWe are seeking a highly skilled Senior Calibration Specialist to join our team at National Experienced Workforce Solutions. As a key member of our team, you will provide technical expertise and consultation to our Radiological Emergency Response Team staff and the Field Instrument Program Manager.Key ResponsibilitiesInstrument Calibration and...
-
Pediatric Pathologist
4 days ago
Las Vegas, Nevada, United States Sonic Healthcare USA Full timeJob Title: Pediatric PathologistCompany: Sonic Healthcare USAJob Description:We are seeking a highly skilled Pediatric Pathologist to join our team of experts in diagnostic pathology.Responsibilities include sign-out duties for inpatient and outpatient cases at multiple hospitals, requiring strong analytical and communication skills.The ideal candidate will...
-
Project Controls Expert
1 week ago
Las Vegas, Nevada, United States Coalesce Management Consulting Full timePosition Overview:Coalesce Management Consulting is in search of a dedicated and experienced Project Controls Specialist. The successful candidate will concentrate on the integration of scheduling and financial management for various initiatives within our electric utility sector. This position is vital for ensuring timely project completion and adherence to...
-
Project Controls Expert
1 week ago
Las Vegas, Nevada, United States Coalesce Management Consulting Full timePosition Overview:Coalesce Management Consulting is in search of a dedicated and experienced Project Controls Specialist. The successful candidate will concentrate on project scheduling and financial management for a variety of initiatives within our electric utility sector. This position is vital for guaranteeing that projects are executed within the...
-
Project Controls Expert
4 days ago
Las Vegas, Nevada, United States Coalesce Management Consulting Full timePosition Overview:Coalesce Management Consulting is in search of a dedicated and proficient Project Controls Specialist. The successful candidate will concentrate on the integration of scheduling and financial management for diverse projects within our electric utility operations. This position is vital for guaranteeing that projects are executed efficiently...
-
Project Controls Expert
3 days ago
Las Vegas, Nevada, United States Coalesce Management Consulting Full timePosition Overview:Coalesce Management Consulting is in search of a dedicated and proficient Project Controls Specialist. The selected candidate will primarily concentrate on the scheduling and financial management of various initiatives within our electric utility sector. This position is vital for guaranteeing that projects are executed efficiently and...
-
Project Controls Expert
3 days ago
Las Vegas, Nevada, United States Coalesce Management Consulting Full timePosition Overview:Coalesce Management Consulting is in search of a dedicated and proficient Project Controls Specialist. The successful candidate will concentrate on project scheduling and financial planning for various initiatives within our electric utility sector. This position is vital for guaranteeing that projects are executed within established...
-
Enterprise Software Engineer
9 hours ago
Las Vegas, Nevada, United States Fusion HCR Full timeAbout the Role:Fusion HCR is seeking a highly skilled Salesforce Developer to join our team as a contractor. This individual will be an expert in Salesforce development and integration, with a strong emphasis on implementing custom workflows, modifying layouts, and leveraging Salesforce's AI features (Einstein AI).Key Responsibilities:Custom Solution...
-
Marketing Support Coordinator
1 week ago
Las Vegas, Nevada, United States H&H Enterprises Full timeJob OverviewWe are seeking a proactive and detail-oriented Marketing Support Coordinator to provide essential administrative assistance to our dynamic Marketing Team. This role is pivotal in ensuring smooth operations within a fast-paced office environment.Key ResponsibilitiesExecute projects and special tasks efficiently by setting clear objectives and...
-
Expert Technology Systems Engineer
3 days ago
Las Vegas, Nevada, United States Les Olson Company Full timeJob OverviewAbout Les Olson CompanyLes Olson Company stands as a premier technology service provider in the Western region, recognized for our innovative approach to IT solutions. Our dedicated and skilled team is the cornerstone of our rapid growth and esteemed market position, driven by our commitment to exceptional service.We prioritize the elevation of...
-
Clinical Expert in Autism Services
10 hours ago
Las Vegas, Nevada, United States Proud Moments Full timeAbout the RoleProud Moments ABA is seeking a highly skilled Board Certified Behavior Analyst (BCBA) to join our team as a full-time or part-time clinical expert. As a BCBA, you will play a critical role in providing high-quality Applied Behavior Analysis (ABA) services to children with autism spectrum disorder.Key ResponsibilitiesDevelop and supervise the...
-
IT Support Specialist
4 days ago
Las Vegas, Nevada, United States TEKsystems Full timeOverview Are you eager to embark on a rewarding journey in the IT sector? This position offers a unique chance for individuals with limited experience to transition their internship or IT education into a fulfilling career in technology. This role is ideal for anyone seeking to enhance their skills in IT support and advance within a dynamic...