Director, People

4 weeks ago

Boston, Massachusetts, United States Forward Financing Full time

Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic, providing fast, flexible working capital to US small businesses that have been underserved by traditional financing options. It is our mission to build a world-class fintech company so our customers and our people can reach their full potential. Forward has been recognized as a Best Place to Work by the Boston Business Journal and Built In Boston and is certified as a Great Place to Work. We're investing in our employees, technology, and customer experience – with long-term success in mind every step of the way.


The Director of People & Culture will be charged with developing a strategy and plan for the evolution of Forward's workforce and will be an integral member of the Leadership Team.

*onsite in Boston 2 days per month at a minimum*

In this role you will:

  • Own a comprehensive People & Culture strategy that positions the company to retain, develop, and empower quality talent at all levels
  • Manage organization-wide programs for all employees driving positive and measurable impact on the culture and performance
  • Serve as a business partner for the technology, underwriting, and sales organizations, understanding department objectives and results, and aligning People programs to business needs
  • Ensure our total rewards programs is comprehensive and motivates our people to achieve our mission
  • Partner with a global People and Culture team driving alignment between our team members
  • Demonstrate excellent program management skills (manage a budget, generate buy-in, exceptional attention to detail, outstanding organization, ability to prioritize, work with various stakeholders across the firm, and take ownership and responsibility)
  • Build relationships across the company with a team of diverse styles, skill sets, and experience levels
  • Be an excellent change leader, with demonstrated ability to support changes across departments, understanding the impact on other teams and the company, and leveraging relationships to build buy-in for the changes

Role Requirements:

(Even if you don't check every box, but see yourself contributing, please apply.)

  • 8+ years of progressively more responsible business and human resources leadership experience
  • Experience partnering with a global people team is a plus
  • Strong communication and interpersonal skills with the proven ability to define and execute strategy
  • Ability to effectively manage complex stakeholder environments and global matrixed environments
  • Ability to manage, organize and prioritize, leading effectively through the dynamics of change in an entrepreneurial environment
  • Bachelor's degree

#LI-TT1 #LI-Hybrid

Forward Financing Core Values:
  • Drive the Mission - We believe in financial opportunity for underserved small businesses. We say "yes" when others say "no."
  • Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.
  • Act With Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.
  • Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday's best.

About Us:

Forward is a fintech company headquartered in Boston, Massachusetts with an affiliate office in Santiago, Dominican Republic, providing fast, flexible working capital to small businesses across the US. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business's future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day — giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $2.8 billion in funding to more than 61,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.8 stars rating on Forward is also recognized as a Best Place to Work by Built In Boston, certified as a Great Place to Work, and is committed to helping their people and the small businesses they serve to achieve their full potential.

Forward actively promotes a focus on diversity, equity, and inclusion in all we do. We encourage a workplace where trust and respect are paramount and all employees feel valued, heard, and accepted. Our diverse and driven group of about 450 people, with approximately 200 based in the US, and 250 in the Dominican Republic, is a 100% employee-owned company. Our people are excited about their work, knowing they are helping thousands of small businesses while advancing their own careers.

Perks & Benefits:

At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team.

When we aren't collaborating to drive business and support our customers, we're finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together

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