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MAC Desktop Support

2 months ago

Fremont, California, United States TEKsystems Full time

The ideal candidate for this contract will have 3-5 years of experience in supporting MACs in a corporate environment and be able to handle hardware and software troubleshooting, deployments utilizing Airwatch and JAMF/intunes. This is an onsite role and the candidate will be required to work 5 days a week in Alameda.

Primary Skills Required:

  • 3-5 years of experience supporting MACs in a corporate environment
  • Experience with deployments utilizing Airwatch MDM system
  • Familiarity with JAMF/intunes MDM systems
  • Experience with Mac support with restricted system access

Secondary Skills Nice to Have:

  • Xerox Managed Print Services
  • Cisco Telephones
  • Mobile Devices (iPad/iPhone/Android)

Hardware Summary:

  • Dell Product Line
  • Dell Support Process
  • Dell Diagnostics
  • Dell Service Tag & Express Service Code
  • Mac support
  • Deploy and maintain Mac using AirWatch MDM system
  • Familiarity with Intune or JAMF MDM systems
  • Previous experience with corporate Mac support with restricted system access

Software Summary:

  • Operating Systems: Windows 11, Windows 10, Windows 7
  • Microsoft Office Suite: Office 365, Office 2016 (Client), Office 2010 (Client)
  • Application Support: McAfee Anti-Virus Suite, Endpoint Encryption, Encryption Recovery, ePO Dashboard, BitLocker, Symantec Management Tools, Symantec Management Agent (Altiris), SCCM, Bomgar (Remote Access)

Additional Skills:

  • WebEx Productivity Tools
  • Microsoft Teams end user support
  • Edge browser setting
  • Cisco AnyConnect VPN
  • Zscaler Application (Cloud Proxy)

Hardware Deployment:

  • PXE Boot Imaging
  • Break Fix Deployment
  • New Hire Deployment
  • PC Refresh Projects

Support Structure:

  • Tier 1/2 Support
  • HW Break Fix
  • Application Support
  • OS Troubleshooting
  • Imaging
  • Equipment Moves
  • Telephone Deployment
  • Ticket Management
  • Smart Hands Support
  • Data Center Rack & Stack
  • Server Reboots
  • Device Console Access
  • Hot Swaps (Component)
  • On-Call Support
  • Travel
  • Transportation
  • Additional Site Support (Emergency)
  • Specialized Support
  • Field Sales Support
  • Executive Support
  • Asset Management
  • eWaste

Roles and Responsibilities:

  • Provide technical support for Mac OS X and Windows devices in a corporate environment.
  • Assist with hardware and software troubleshooting, installations, and upgrades.
  • Deploy and maintain Mac devices using AirWatch MDM system and JAMF/intunes MDM systems.
  • Support Xerox Managed Print Services, Cisco Telephones, and mobile devices such as iPads, iPhones, and Android.
  • Install and configure software, including Microsoft Office Suite, McAfee Anti-Virus Suite, Endpoint Encryption, Encryption Recovery, ePO Dashboard, BitLocker, Symantec Management Tools, Symantec Management Agent (Altiris), SCCM, Bomgar (Remote Access), WebEx Productivity Tools, Microsoft Teams, Edge browser, Cisco AnyConnect VPN, and Zscaler Application (Cloud Proxy).
  • Support hardware deployment, including PXE Boot Imaging, Break Fix Deployment, New Hire Deployment, and PC Refresh Projects.
  • Provide Tier 1/2 support for hardware and software issues, HW Break Fix, Application Support, OS Troubleshooting, Imaging, Equipment Moves, Telephone Deployment, and Ticket Management.
  • Provide Smart Hands Support for data center rack & stack, server reboots, device console access, and hot swaps (component).
  • Provide on-call support, travel, transportation,
About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.