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Desk Side Analyst

3 months ago

Richmond, Virginia, United States Nordic Global Full time

Make a difference. Be happy. Grow your career.

Job Summary:

The Field Services Desktop Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable, and cost-effective manner.

Position Responsibilities:

  • Manage/repair all technology hardware including but not limited to computers, printers, and scanners.
  • Maintain accurate hardware production inventories and spare stock
  • Troubleshooting some software as needed
  • Adheres to all documented processes
  • Travel to off-sites to provide the same level of support as the main campus assignment
  • Assist with project assignments to implement new technologies or hardware
  • Provide on-call and project support as needed
  • Assist with the movement of I&T assets either receiving new equipment or decommissioning of end-of-life equipment

Position Requirements:

  • Demonstrate a deep understanding of the technical environment and its business return.
  • Strong communications; written and oral
  • Have the necessary communication and interpersonal skills to interact with clients at all levels
  • Can keep up to date with technology as it develops and inform their clients of the potential impact.
  • Be self-managing and capable of prioritizing workload based on client requirements.
  • The ability to work under pressure within a team and the ability to multitask are important attributes for this role
  • The candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skills
  • Maintain a clean and orderly work environment.
  • The candidate will need to be able to take direction from leads and react to downtimes in the environment.
  • Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.

Education and Experience:

  • Bachelor's Degree in the field of computer science, telecommunications, or information sciences, and 3 years of related experience OR 6 years of related experience