Technical Support Analyst

2 months ago

Richmond, Virginia, United States Westminster Canterbury Richmond Full time


Westminster Canterbury Richmond is seeking a Technical Support Analyst to deliver exceptional technical assistance to our dedicated community of employees and residents. The Technical Support Analyst will address and troubleshoot a diverse array of customer inquiries submitted to the Help Desk and will be responsible for the setup and technical maintenance of computers and associated devices.

This full-time role requires onsite presence within our vibrant community.

As a member of our organization, you will have the opportunity to make a significant difference in the lives of those we serve. You will benefit from a supportive work culture and a unique sense of camaraderie.

We provide:
  • A comprehensive benefits package that includes Health, Dental, and Life Insurance; employer-funded Short-term and Long-term disability insurance; a 403(b) Retirement savings plan with company contributions; and options for Flexible spending accounts (FSA) or Health Savings Accounts (HSA).
  • Work-Life Balance: Enjoy generous paid time off, access to an employee assistance program, and various wellness initiatives to promote your overall health, including spiritual, physical, and mental well-being.
  • On-Site Amenities: Benefit from covered parking, a gym, fitness classes, banking services, an Employee Dining Room with discounted meals, and an award-winning Child Development Center that offers early childhood education and care at a reduced rate for employees.
  • Educational Support: We encourage your professional growth by providing tuition reimbursement and access to training opportunities.
Key Responsibilities:

PRIMARY DUTIES:
  • Deliver help desk support to both residents and staff.
  • Configure and set up computers and peripherals.
  • Onboard new users to the network.
  • Maintain an inventory of computer hardware.
  • Assist in monitoring backup and antivirus systems.
  • Conduct basic network troubleshooting.
  • Support staff training on software as needed.
  • Provide backup assistance to the Telecommunication Specialist.
  • Perform additional tasks as assigned.
TECHNOLOGICAL EQUIPMENT:
  • Computers
  • Printers
  • Copiers
  • Handheld devices
PHYSICAL DEMANDS:
  • Frequent walking, stooping, kneeling, sitting, standing, reaching, and lifting.
  • Capability to lift 25 pounds unassisted, and 26+ pounds with assistance.
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
  • Proficient understanding of Windows Desktop Operating System.
  • Ability to install and manage various business applications.
  • Skilled in Microsoft Office 365.
  • Basic knowledge of networking principles.
  • Valid Driver's License in Virginia, with a minimum age of 21 for driving responsibilities.
  • Acceptable Motor Vehicle Driving Record as per agency and insurance standards.
  • Proof of motor vehicle insurance.
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Basic programming capabilities.
  • Experience in web development.
  • Background in telecommunications.
EDUCATION AND EXPERIENCE REQUIRED:
  • Associate's degree in information systems or two years of relevant work experience, or equivalent knowledge in troubleshooting desktops within a network environment.
PREFERRED EDUCATION AND EXPERIENCE:
  • Certifications in Microsoft Windows and/or Cisco.
  • One year of Help Desk experience.
  • Experience in telecommunications.
BEHAVIORAL COMPETENCIES:
  • Exhibit outstanding customer service skills.
  • Detail-oriented and precise.
  • Demonstrate excellent time management abilities.
  • Capable of multitasking in a fast-paced, dynamic environment.
  • Able to work independently with minimal supervision.

  • DBHDS Technical Support Analyst 2

    1 month ago

    Richmond, Virginia, United States Innova Solutions Full time

    Job Title: DBHDS Technical Support Analyst 2Innova Solutions is seeking a highly skilled Technical Support Analyst 2 to join our team. As a Technical Support Analyst 2, you will provide technical support to our clients, troubleshoot issues, and resolve problems in a timely and efficient manner.Key Responsibilities:Provide technical support to clients via...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States V-Soft Consulting Group, Inc Full time

    Job Title: Technical Support Analyst 3Join V-Soft Consulting Group, Inc. as a Technical Support Analyst 3 and be part of a dynamic team that provides top-notch technical support to our clients.Job Summary:We are seeking a highly motivated and detail-oriented Technical Support Analyst 3 to join our team. As a Technical Support Analyst 3, you will be...

  • Technical Support Specialist

    1 month ago

    Richmond, Virginia, United States nLeague Full time

    Job Title: Technical Support AnalystWe are seeking a highly skilled Technical Support Analyst to join our team at nLeague. As a Technical Support Analyst, you will provide consultative and technical support services to our staff to ensure timely problem resolution, system/data access, and optimal system performance.Key Responsibilities:Act as a first point...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Lorven Technologies Full time

    Job Title: Technical Support Analyst 4 About the Role: We are seeking a highly skilled Technical Support Analyst 4 to join our team at Lorven Technologies. As a Technical Support Analyst 4, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT needs are met with the highest level of service. Duties and...

  • Technical Support Specialist

    3 weeks ago

    Richmond, Virginia, United States Triumph Full time

    Technical Support Analyst OpportunityTriumph Services is seeking a skilled Technical Support Analyst to provide on-site technical assistance at a client's office in Richmond, VA.Key Responsibilities:Provide technical support on the help desk, including software installs and troubleshooting for applications such as Adobe Acrobat, Camtasia, and Microsoft Power...

  • Technical Support Specialist

    4 weeks ago

    Richmond, Virginia, United States Serigor Inc Full time

    Job Title: Technical Support Analyst 2Location: Richmond, VADuration: 12+ MonthsJob Description:The client seeks an experienced Helpdesk Analyst to provide timely and effective support to customers. This individual will be responsible for ensuring that customer inquiries are addressed promptly and Service Desk tickets are created and assigned to Helpdesk...

  • Technical Support Specialist

    3 weeks ago

    Richmond, Virginia, United States TMS Full time

    Job Title: Technical Support Analyst 3At TMS, we are seeking a highly skilled Technical Support Analyst 3 to join our team. As a Technical Support Analyst 3, you will be responsible for providing exceptional technical support to our customers via phone, email, or at their workstation.Key Responsibilities:Provide technical support for computer information...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Trillium Staffing Full time

    Job Title: Technical Support AnalystTrillium Staffing is seeking a skilled Technical Support Analyst to join our team in Richmond.Job Summary:The Technical Support Analyst will provide technical assistance and support to clients via phone, email, or on-site visits. The ideal candidate will have a strong understanding of computer systems, networks, and...

  • Technical Support Specialist

    1 month ago

    Richmond, Virginia, United States Triumph Full time

    Technical Support Analyst OpportunityTriumph Services is seeking a skilled Technical Support Analyst to provide on-site technical assistance at a client's office in Richmond, VA.Key Responsibilities:Provide technical support on the help desk, including software installs and troubleshooting, hardware setup and troubleshooting, and patching laptops for...

  • Technical Support Specialist

    3 weeks ago

    Richmond, Virginia, United States Integrated Resources Full time

    Job Title: Technical Support Analyst 4Integrated Resources is seeking a skilled Technical Support Analyst 4 to join our team. As a Technical Support Analyst 4, you will be responsible for providing top-notch technical support to our clients.About the RoleThe ideal candidate will have extensive experience supporting Windows desktop users in an enterprise...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Tech Tammina Full time

    Job Title: Technical Support AnalystAt Tech Tammina, we are seeking a skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing top-notch technical support to our customers via phone, email, or in-person. Your primary goal will be to resolve technical issues efficiently and effectively, ensuring...

  • Technical Support Specialist

    3 weeks ago

    Richmond, Virginia, United States LingaTech Full time

    Job Title: Technical Support Analyst 3At LingaTech, we are seeking a highly skilled Technical Support Analyst 3 to join our team. As a Technical Support Analyst 3, you will be responsible for providing top-notch technical support to our customers via phone, email, or at their workstation.Key Responsibilities:Provide computer information systems support via...

  • Technical Support Specialist

    1 month ago

    Richmond, Virginia, United States Serigor Inc Full time

    Job Title:Technical Support Analyst 2Job Description:The client seeks an experienced Helpdesk Analyst to provide timely and effective support to customers. This individual will be responsible for ensuring that customer inquiries are addressed promptly and Service Desk tickets are created and assigned to Helpdesk analysts as needed.The Helpdesk Analyst will...

  • Technical Support Specialist

    7 days ago

    Richmond, Virginia, United States Integrated Resources Full time

    Job Title: Technical Support Analyst 4Job Summary:Integrated Resources is seeking a skilled Technical Support Analyst 4 to join our team. As a Technical Support Analyst 4, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Onboard and offboard new and separating employeesManage and...

  • Technical Support Specialist

    1 month ago

    Richmond, Virginia, United States Trillium Staffing Full time

    Technical Support Analyst Job DescriptionTrillium Staffing is seeking a skilled Technical Support Analyst to join our team.This role provides consultative and technical support services to staff to ensure timely problem resolution, system/data access, and optimal system performance.Act as a first point of contact for providing technical support to all areas...

  • Technical Support Specialist

    3 weeks ago

    Richmond, Virginia, United States Morton Full time

    Technical Support Analyst 2Position Title: Technical Support Analyst 2Position Status: 6-month contract with rolling extensionsSchedule: HYBRID (4 days a week onsite)Overview:Our client is seeking a Technical Support Analyst for a HYBRID position based out of Richmond, VA.Responsibilities:Act as a first point of contact for providing technical support to all...

  • Technical Support Specialist

    2 months ago

    Richmond, Virginia, United States Triumph Full time

    Triumph Services is seeking a skilled Technical Support Analyst to provide on-site technical assistance at a client's office in Richmond, VA. Key responsibilities include: **Technical Support** * Software installation and troubleshooting for applications such as Adobe Acrobat, Camtasia, and Microsoft Power BI * Hardware setup and troubleshooting for...

  • DBHDS Technical Support Specialist

    3 weeks ago

    Richmond, Virginia, United States Innova Solutions Full time

    Technical Support Analyst PositionInnova Solutions is currently seeking a highly skilled Technical Support Analyst to join our team on a contract basis.Position Type: ContractDuration: 9+ monthsLocation: Richmond, VAWork Type: HybridWe are looking for a talented individual who can provide top-notch technical support to our clients. As a Technical Support...

  • Technical Support Specialist

    1 month ago

    Richmond, Virginia, United States Lorven Technologies Full time

    Job Title: Technical Support Analyst 4At Lorven Technologies, we are seeking a highly skilled Technical Support Analyst 4 to join our team. As a Technical Support Analyst 4, you will be responsible for providing exceptional technical support to our clients, ensuring their IT needs are met with efficiency and expertise.Key Responsibilities:Onboard and...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Cynet Systems Full time

    Job Summary:As a Technical Support Analyst at Cynet Systems, you will serve as the first point of contact for providing technical support to various areas within the organization. Your responsibilities will include providing telephone, walk-in, and email support to the Help Desk, accurately documenting request history and work in the Help Desk Ticketing...