Senior Manager-Digital Product Solution Design
2 months ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
Sr Manager – Digital Product Solution Design
The Enterprise Digital & Data Solutions (EDDS) organization powers the world's best customer experiences through innovative data, digital and marketing products and solutions. As a team we are focused on driving engagement, satisfaction, and revenue through a combination of best-in-class user experiences and compelling features. We have a global remit and, with our partners across the company, we bring the best of American Express' payment and related services to life through digital experiences.
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Enterprise Digital & Data Solutions (EDDS). It is American Express' marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.
This role is an exciting opportunity to join the Comms & MarTech Portfolio Solutions (CMPS) team within ECMX. Our mission is to deliver centralized, scalable, and strategic MarTech portfolio solution designs for high priority, high complexity initiatives while representing ECMX teams and partnering with product, execution, technologies, strategic planning, and global marketing teams across all lines of business. We strive to enable an integrated, highly automated, and intelligent marketing ecosystem that accelerates business outcomes through seamless, moment-based, customer-centric experiences powered by timely, personalized, and engaging content.
We are looking for a dynamic Solution Design Manager/Sr. Manager to join the Enterprise Demand Solution Management team within CMPS. This individual will be responsible for leading solutioning for projects spanning enterprise objectives, including transformations, innovations, proof of concepts, migrations, etc. This role will help define and build the future of our marketing capabilities by creating solutions, architecture, and project plans across the ecosystem.
Responsibilities:
Drive discovery across ECMX MarTech platform & architecture teams to design a robust solution in close collaboration with NPD/product management teams keeping customer journey & customer experience in mind. Identify and translate business needs into actionable artifacts that truly meet the business needs across eligibility and other MarTech platforms within ECMX.Conduct full lifecycle activities that include requirements analysis and solution design using Agile methodology in close collaboration with Marketers, Engineers, Technical Architects, Product Owners and MarOps.Define a fully thought through solution in alignment with all impacted stakeholders, across multiple ECMX MarTech platform teams.Maintain oversight across build/test and through delivery for any solution related questions.Lead stakeholder meetings and distribute leadership communications to new product development and cross platform delivery teams, impacted product teams, etc. covering escalations, roadblocks, milestones, identified issues, and successes. Success in this role is related to the individual's ability to effectively engage, learn, and deliver high quality solutions while working with a large and diverse set of stakeholders and team members.Create and present updates/roadmaps to leadership on a regular cadence.Identify and engage impacted ECMX and related product teams.Align across ECMX on capability requirements, capacity allocation and build sequencing across product teams. Raise prioritization or sequencing issues to appropriate teams as needed.Create and maintain solution and discovery documentation in centralized repository. Produce L1/L2 solution architecture in partnership with product and technology teams post discovery and solution phases.Coordinate with impacted platform, MarOps and change management teams to ensure seamless implementation.Minimum Qualifications Qualifications/Skills:Critical thinking skills with a willingness to challenge the status quoProject Management skillsStrong analytical skills including ability to gather and interpret several types of data.Initiative-taking/self-directed/self-learnerHighly organized, strong attention to detail.Excellent communication skills (verbal and written).Ability to work independently and as part of a team.Superior storytelling ability and PowerPoint experience.Fervent desire to learn new systems/software applications.Understands algorithmic thinking and the ability to break down complex problems.Background in Product Development is a definite plus.Analytics ability – Preferred.Experience with Big Data tools/platforms/systems – Preferred.Experience with compliance, privacy, risk, legal and audit procedures – Preferred.Experience writing Features, User Stories and Tasks in Confluence and/or Jira – Preferred.Preferred Education/Experience:Bachelor's Degree (or higher)Product Development or Design experience is highly desired.Minimum 5 years' experience working in a Financial ServicesExperience with Agile methodologies (certification preferred) Salary Range: $125,000.00 to $170,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.-
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