Telecommunication Medical Assistant 1, MCI Support Communications, FT, 9:00A

1 month ago

Remote, Oregon, United States Baptist Health South Florida Full time

Baptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical excellence.

Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.

This year, and for 24 years, we've been named one of Fortune's 100 Best Companies to Work For, based on employee feedback. We've also been recognized as one of America's Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World Report Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.

But really, the reason we're excited to come to work is the people.

Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs. We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it's like to be in their shoes. Many of us have been patients here and have had family members as patients here. We're committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes. When it comes to caring for people, we're all in.

Description:

In a call center environment, the Telecommunication medical assistants collaborate with multi-specialty care teams to answer clinical phone calls from patients, family, or outside facilities. Requires performing a range of administrative tasks within a timely manner, including triaging calls, resolving all issues pertaining to scheduling appointments, requesting and obtaining medical records, escalating urgent information, proposing orders for diagnostics, proposing lab orders, proposing prescription refills, filling out and sending medical documents, and assisting with email and patient portal communication. Ensures no delays in patient care by promptly responding to requests as directed by the care team.

The estimated pay range for this position is $ $22.79 / hour depending on experience.

Qualifications:

High School Diploma, Certificate of Completion, GED, Training, or Experience required. Must have at least one of the required licenses/certifications (MA, CNA, LPN, EMT). Medical Assistants with a Certificate or Diploma of Completion of a Medical Assistant training program hired after 7/1/16 or foreign Medical Doctor with a foreign medical doctor diploma hired after 5/1/17 will have up to 6 months from start of employment with BHSF to obtain Medical Assistant Certification. Effective 11/3/17, a Foreign Medical Doctor with a Foreign Medical Doctor Diploma will no longer be qualified to be hired as a Medical Assistant. Must be professional, organized, and a detail-oriented team player with practical interpersonal communication skills and excellent customer service skills. Possesses a compassionate demeanor and high ethical standards. HIPAA/OSHA compliance required. Communicates effectively with patients, physicians, co-workers, and practice manager—bilingual preferred.



EOE

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