Digital Services Product Manager, VP
2 months ago
As the Liquidity Management Services (LMS) business embarks on a complex, multi-year transformation program to realize the business vision of a Real-Time, Intelligent, Responsive and Global network, it is necessary and timely to evolve and grow our product practice which will be relied upon to progress our innovation agenda.
Responsibilities:
Lead a team in the development of cultural trend reports, competitive reviews, opportunity assessments, target analyses, cross-channel audits, customer journeys, user research and usability studies, contact strategies and other CRM programs, business requirement definition, marketing plan development, digital roadmaps and much morePartner closely on all aspects of the business including omni-channel design strategy, internal processes, design governance and flawless delivery of innovative solutionsLead experience strategy teams to invent and execute breakthrough solutionsManage all projects with agile methods ensuring that every project large or small starts with strategy and a well-defined problem to solveManage multiple work streams around the world with varying timelines and complexity with authority and passionHave a deep understanding of the Citi product offering, the market in which Citi operates, and the target customersUncover rich insights from net promoter score data, digital analytics, first/second and third party research that can fuel remarkable solutionsWork with internal analytics partners to track the performance of the team's solutions and use that data to inform the next iterationPartner with head of the business to set the short term and long term design strategyCo-develop high-level briefs that drive large-scale projects and support the Strategy Leads in the development of smaller initiative briefsPackage creative concepts and present to internal stakeholders in persuasive, articulate and compelling waysSupport the Managing Directors in the overall growth and development of the business capability across the companyBe a go-getter with an entrepreneurial attitude and passion for innovative solutions and brand experiences that enable progress for our customersManage the career development of cross-discipline resources and be a motivating and inspiring force in the company that gets the best performance out of peopleAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
6-10 years of experienceBanking or financial services experienceBusiness management mindset, with proven track record of resultsSubject matter expert in the field of customer experience strategy with extensive experience collaborating with design, production, media and development teamsEducation:
Bachelor's/University degree, Master's degree preferredThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
Job Family Group:
Product Management and Development Job Family:
Digital Product Management Time Type:
Full time Primary Location:
New Castle Delaware United States Primary Location Full Time Salary Range:
$138,720.
00 - $208,080.
00In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
Citi offers competitive employee benefits, including:
medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
For additional information regarding Citi employee benefits, please visit citibenefits.com.
Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Jul 16, Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc.and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the EEO is the Law poster.View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting.
Estimated Salary:
$20 to $28 per hour based on qualifications.
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