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Security Supervisor

4 months ago

Bloomington, United States Radisson Hotel Group Full time

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information,

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of Security Superivsor is to aid the Director of Security and Security Manager with the day-to-day operation and long-term outlook of the safety and security department. .

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

As a Security Supervisor for the Radisson Blu Mall of America, no two days will be the same. You, along with the Security team, will be responsible for keeping the guests and employees of the hotel safe on a daily basis.

Key Responsibilities

Perform assigned lead/supervisory function to insure delivery of quality service, maintain employee morale.

  • Prepare for and conduct pass down.
  • Respond to emergency situations.
  • Investigate and document all occurrences in incident reports.
  • Provide leadership to ensure the efficiency of the departments operations.
  • Support the needs of management and subordinates.
  • Be first contact for emergency agencies such as, but not limited to, police department or fire department.
  • Notify management to all major incidents occurring during the watch.
  • Complete daily paperwork.
  • Perform miscellaneous job-related duties as assigned
  • Due to the cyclical nature of the hospitality industry, the lead security officer may be required to work varying schedules to reflect the business needs of the hotel.
  • Regular attendance in conformance with the standards, which may be established by the from time to time, is essential to the successful performance of this position.

This position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the lead security officer based upon the particular requirements of the company.

  • Comply with work rules and standards per the associate handbook and as directed by management.
  • The ability to follow payroll and key sign out procedures
  • The ability to respond properly to any hotel emergency or safety situation
  • The ability to perform other tasks or projects as assigned by hotel management and staff
  • Work harmoniously and professionally with co-workers and management
  • The ability to offer any assistance possible to guests
  • Maintain work area in a neat and orderly fashion
  • Assist and provide leadership during all investigations performed on shift.
  • Provide accurate information to in inquirers for directions and hours of operations.
  • Escort guests and team members as required to parking lots.
  • Other duties as assigned by Director of Security or Security Manager.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Ability to read, listen, and communicate effectively in English in writing, using correct grammar, spelling and sentence structure
  • Prepare official correspondence on behalf of management for both external and internal communications verbally and in writing
  • Ability to sit and walk for extended periods of time and continuously perform the essential job functions
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy
  • Ability to type 35 wpm
  • Ability to effectively transcribe information from handwritten memos and recordings
  • Perform assigned supervisory function to insure delivery of quality service, maintain associate morale.
  • Respond to emergency situations. Investigate and document all occurrences in incident reports.
  • Support the needs of a diverse clientele and building tenants.
  • Be first contact for emergency agencies such as, but not limited to, police department or fire department.
  • Notify management to all major incidents occurring during the watch.
  • Fill open vacancies for any department needs if needed.
  • Complete daily paperwork.

Develops and implements strategies and practices which support employee engagement

  • Communicates performance expectations and provides employees with on-going feedback
  • Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis.
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
  • Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.

Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests

Requirements/Skills

  • Associates/Bachelors Degree or equivalent preferred (additional training [e.g. military, law enforcement] and education is highly desirable)
  • Ideal candidate will have a minimum of one year security supervisory experience
  • Experience with MS Office applications and Outlook required
  • Previous work experience should include working in a high-volume environment, as well as, customer-service oriented atmosphere
  • Demonstrates strong verbal and interpersonal skills
  • Works well independently or as part of a team
  • Strong attention to detail
  • Commitment to exceptional guest service
  • Adhere to the policies and procedures of the hotel
  • Willing to work a flexible schedule including weekends and holidays

Physical Demands

  • Perform repetitive hand and arm movements
  • Ability to lift, pull, push up to 25 pounds
  • Ability to squat, bend, kneel and twist
  • Ability to stand for long periods of time
  • Ability to see, hear, speak, read and write legibly
  • Ability to reach with hands and arms, stooping, kneeling, crouching and crawling
  • Frequent sitting, standing and walking, which may be required for long periods of time up to 8 hours
  • Duties may involve climbing stair and walking inclines or uneven terrain

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.