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Financial Market Operations Client Relationship Officer

3 months ago

New York, New York, United States Standard Chartered Bank Full time
Job Summary

We are seeking a Client Relationship Officer to join our Financial Markets team at Standard Chartered Bank in Newark. The successful candidate will be working with the Client Services Manager as well as other team members to drive origination, develop strong client relationships and be seen as an expert in Financial Markets by internal and external stakeholders. The candidate will need to be able to serve as senior client service representative for US based clients. The candidate will further have to support the team coordinating multiple teams such as sales desk, operations, and other internal stakeholders to provide solutions to the client queries.

We appreciate self-driven candidates who will be working closely with the wider Financial Markets team, coverage and product partners to develop an understanding of the competitive landscape and identify prospective partners who can address customer needs and accelerate growth. We believe that a willingness to acquire new skills will contribute to success in this role.

Key Responsibilities
  • Ensure a consistently high level of service delivery to our clients and stakeholders.
  • Be the key contact / point of escalation for client queries / escalations.
  • Become an internal subject matter expert for other client service staff.
  • Provide a consistently high level of service delivery to our clients and stakeholders.
  • Work closely with sales desk, operations, and other internal stakeholders.
  • Support incoming and outgoing requests from clients. Helping them to address their question and queries.
  • Actively capture voice of customer feedbacks and follow up on actions identified.
  • Record and manage customer complaints through resolution.
Essential Competencies
  • At least a BA degree in Finance/Financial studies.
  • 3-6 years' experience in Financial Markets.
  • Financial Markets Products as well as Financial Markets Operations knowledge.
  • Fully understand the Financial Market Operations (FMO) business strategy and leadership expectations.
  • Expertise in prioritising queries regarding how to handle any premium clients.
  • Demonstrated knowledge in objective judgement when dealing with conflicts due to prioritisation.
  • Experience in managing complex client service scenarios as well as knowledge in how to identify process to resolve.
Key Skills
  • Communication Skills
  • Financial Markets Products Knowledge Operations
  • Leadership skills
  • Customer Relationship Management
  • Collaboration & Team Player
  • Time Management
  • Negotiating Skills
  • Problem Solving &Analytical Skills
About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments

Expected annual base pay range for the role is 91,872 USD to 137,808 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations
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