Lead Case Manager

3 weeks ago

Minneapolis, Minnesota, United States Pillsbury United Communities Full time
LEAD Case Manager Job Description

We are seeking a highly skilled and compassionate Lead Case Manager to join our team at Pillsbury United Communities.

This is a unique opportunity to make a meaningful impact in the lives of individuals and families in our community.

The successful candidate will provide intensive case management services to individuals suspected of law violations due to underlying substance use, mental health needs, homelessness, and extreme poverty.

The ideal candidate will be an expert relationship builder, skilled in harm reduction and trauma-informed care principles, and able to navigate complex systems of care, resources, and government systems to effectively support program participants.

Primary Responsibilities:
  • Strategy and Thought Leadership: Provide outreach and intensive case management services to individuals with criminal legal system involvement due to underlying substance use, mental health needs, homelessness, and/or extreme poverty.
  • Make recommendations for program improvements.
  • Stay current with and connected to available community resources.
  • Stay current on harm reduction and trauma-informed best practices.
Operations and Outcomes:
  • Provide Outreach and Intensive Case Management services for assigned clients.
  • Engage participants on the street and at social service provider facilities to establish a working relationship and offer services.
  • Assess participants for the severity of chemical dependency and housing status and determine needs for other services, e.g., medical, mental health.
  • Assist participants in gaining access to a variety of funding programs (e.g., SSI, ABD, GA, VA).
  • Assist participants in finding housing and maintaining occupancy.
  • Provide reports for other community stakeholders such as probation officers and social workers as requested and outlined in current contracts held by the agency.
People and Community Development:
  • Build and maintain program participant relationships.
  • Develop partnerships with any program or agency that offers services not offered at Pillsbury United Communities.
  • Develop partnerships with services providers and human services agencies.
  • Develop and maintain collaborative relationships with LEAD partners, including Minneapolis Police Department, Hennepin County Sheriff, Hennepin County and City of Minneapolis Prosecutor's office.
  • Provide advocacy and support for participants within the criminal justice system including court appearances and written communication.
  • Advocate for the participant with a wide variety of other service providers.
Financial Management:
  • Use resources and supplies responsibly.
  • Record time and expenses accurately.
  • Keep proof of receipt when distributing incentives to clients in the program.

Required Skills/Experience:

  • Bachelor's degree in a relevant field, or demonstrably equivalent knowledge gained through alternative courses of study and life experience.
  • Two years of experience minimum working communities of color and other marginalized communities.
  • Experience serving populations impacted by extreme poverty, behavioral health conditions, and mental illness from a harm reduction model of care.
  • Experience supporting and advocating for participants within the criminal justice system including court appearances and written communication.
  • Ability to work in trauma-informed ways with individuals struggling with mental health, homelessness, chemical dependency, and other risk factors.
  • Able to build positive, nonjudgmental relationships with community.
  • Open to working in low-income neighborhoods with diverse community.
  • Understanding of appropriate personal boundaries and professional ethics.
  • Ability to work a flexible schedule that may include evenings and weekends.
  • Self-motivating with excellent time management and accountability skills.

Benefits:

Our benefits package includes health insurance, dental insurance, vision coverage, employer-paid short-term and long-term disability, employer-paid life insurance, health savings account (HSA) option, flexible spending account (FSA) option, retirement plan option with an employer match, paid time off, and floating holidays, and numerous paid holidays.

A Note to Potential Candidates:

Studies have shown that women, trans, non-binary folks, and Black, Indigenous, People Of Color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description.

We are committed to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job.

That candidate may be one who comes from a background less traditional to our field of work, and that's okay.

We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

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