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Guest Services Supervisor

3 months ago

Myrtle Beach, South Carolina, United States Beach Cove Resort Full time

At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is why we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests. We are a leader in the Myrtle Beach area's hospitality industry with an industry-leading call center, an innovative restaurant, owning 3 resorts and operating 11, and nearly 4,000 units in various Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach consistently delivers exceptional resort service with the help of dedicated, caring, diverse employees, thus outperforming the competition. Every day is a chance to discover something new and influence the hospitality business.

Work Location: Beach Cove Resort, 4800 S Ocean Blvd. North Myrtle Beach, SC 29582

How Will You Shine?

As a valued and successful Guest Services Supervisor, you will be required to:

Monitor reservations made and house count
Monitor the status of guest accounts
Update information in the computer systems as needed (i.e., post charges)
Act as Manager-On-Duty when assigned
Answer all complaints and concerns that occur during shifts
Complete other duties as assigned by the supervisor including cross-training.
Verify all shift work and deposits
Assist in the training and development of new Front Desk Clerks
Check guests in and out
Call other resorts in the area for room status
Run reports and complete them, i.e., high balance, cash basis, etc.
Authorize credit cards and checks
Report all unsafe conditions immediately

How Will You Be Rewarded?

Base pay
Paid Time Off
Work today, get paid today with DailyPay
Floating Holiday Pay
Medical, Dental, and Vision Insurance within 60 days
Discounted hotel & resort Stays
401K Retirement Savings with company match up to 6%
Monthly, quarterly, and yearly recognition programs
Career advancement opportunities
Training and continuing development in hospitality roles

Why Should You Choose VMB?

Hospitality is at the heart of all we do at Vacation Myrtle Beach. We "WOW" by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination. We are a family committed to integrity, faith, and a vision for growth. Here, you'll find a family that's comprehensive, values diversity, and is built on a foundational respect for people from all over the world.

We put people and relationships first, take an entrepreneurial approach to their work, and support colleagues in reaching their full professional potential.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

Job Types: Full-time, Part-time, Seasonal

Pay: Depends on Experience

Supplemental pay types:

Various Incentives

Ability to commute/relocate:

Myrtle Beach, SC 29582: Reliably commute or planning to relocate before starting work (Required)

Source: Hospitality Online