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Client Technical Support

4 months ago

Chicago, Illinois, United States Interactive Brokers Full time


As a member of the Client Technical Support, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.

The ideal candidate will be analytical with an affinity to problem solving, troubleshooting technical, and software issues. They should possess the ability to recognize, investigate, and escalate client reported issues related to our platforms.

If you are motivated and have initiative, are analytical and methodical, we can offer you a position that will both challenge and reward you as part of a team that is building one of the world's strongest brokerage brands.

Responsibilities:

  • Providing support to clients through phone, chats, and tickets
  • Technical and functional support for the Interactive Brokers' platforms
    • Desktop applications (Windows, macOS, and Linux)
    • Mobile applications (Android, and iOS)
  • Troubleshooting and support for Interactive Brokers' web-based offerings
  • Problem management with focus on wide scale technical issues

Requirements:

    • Bachelor's degree, preferred if in a technical field
    • 2+ years in client facing support role
    • 2+ years of experience working with Windows, and Mac, software support, connectivity support
    • Excellent verbal and written communication skills and the ability to work effectively in a team environment
    • Experience working with support ticketing systems
    • Adaptable to a constantly changing technical environment
    • Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; real passion for solving technical problems
    • Experience with financial products and services is a plus
    • Multilingual language skills a plus


Company Benefits & Perks

  • Competitive salary, annual performance-based bonus and stock grant
  • Retirement plan 401(k) with a competitive company match
  • Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
  • Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
  • Paid time off and a generous parental leave policy
  • Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
  • Corporate events, including team outings, dinners, volunteer activities and company sports teams
  • Education reimbursement and learning opportunities
  • Modern offices with multi-monitor setups

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