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Technical Support Specialist

2 months ago

Chicago, Illinois, United States SPECTRAFORCE Full time

Job Title: Technical Production Support Engineer

Location: Onsite 3 days a week, remote work available

Duration: 6 Months (Extension possible)

Job Summary:

We are seeking a skilled Technical Production Support Engineer to join our team at SPECTRAFORCE. As a key member of our support team, you will be responsible for providing top-notch support to our clients, ensuring their applications run smoothly and efficiently.

Key Responsibilities:

  • Support Experience:
  • Provide expert-level support for business applications, including hands-on resolution of client issues.
  • Familiarity with application support, specifically in managing Incidents (INCs).

Technical Requirements:

  • Java & Oracle:
  • Must have extensive experience with Java and Oracle databases as key components of the tech stack.
  • Java coding experience is highly beneficial, particularly for UI-level assessments.
  • Playbooks & SOPs:
  • Review and follow Standard Operating Procedures (SOPs) and playbooks as part of the support process.

Collaboration & Communication:

  • Ticket Management:
  • Interact with users submitting support tickets and assist them using ServiceNow for incident management.
  • Team Interactions:
  • Collaborate closely with the engineering team and other stakeholders to resolve issues effectively.