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Technical Support Specialist
2 months ago
Salary: $50,000 - $55,000
Position: Service Desk Analyst
Work Arrangement: Hybrid - Chicago, IL
Remote Work: Monday and Friday
Office Work: Tuesday, Wednesday, Thursday
We are seeking a skilled and enthusiastic Service Desk Analyst to deliver exceptional technical assistance to a varied clientele across multiple sectors.
Key Responsibilities:The Service Desk Analyst is responsible for providing comprehensive technical support to a diverse array of clients. Candidates should possess a strong technical background and a collaborative mindset to effectively support Microsoft software products, standard server hardware, third-party applications, and Active Directory. Exceptional troubleshooting and communication skills are essential, along with the patience to assist customers in real-time via phone and remote desktop tools. The ideal candidate will have a proactive approach and a strong focus on customer satisfaction.
- Diagnosing and resolving user and system issues through phone support and remote technologies as part of our frontline assistance team.
- Collaborating effectively within a team environment.
- Delivering proactive technical support through automation techniques.
- Participating in strategic planning for clients' IT utilization.
- Documenting all support activities accurately.
- Enhancing and contributing to the EMPIST Knowledge Base.
- Managing, maintaining, troubleshooting, and supporting client networks, equipment, software, and services.
- Adapting quickly to evolving requirements and learning new technologies.
- Bachelor's degree in Computer Science or a related discipline, or currently pursuing one.
- At least 6 months of experience in IT Help Desk support.
- Familiarity with Microsoft Desktop Operating Systems, including Windows 7, 8, 10, and Mac OS is advantageous.
- Experience with Microsoft Office Suite.
- Knowledge of Remote Desktop Services.
- Ability to evaluate issues and provide prompt resolutions.
- Microsoft Certification is preferred.
- Proficient in remote desktop support.
- Strong organizational and customer service capabilities.
- Excellent verbal and written communication skills.
- A genuine desire to assist in any situation.
- Demonstrated motivation, self-direction, commitment, and integrity.
- Ability to manage multiple tasks while applying analytical and problem-solving skills.
- Capacity to work independently and participate in an on-call rotation.
This is a full-time technical role offering comprehensive benefits, including Medical, Dental, Vision, and 401K Match. We provide tailored career development paths and support for certification completion.
At EMPIST, we foster a collaborative environment that promotes the success of our clients and employees alike. As a well-established technology firm, we are committed to supporting your growth in this role while enhancing your existing skills.
