Client Monitoring Field Staff Specialist

3 weeks ago


Baton Rouge, Louisiana, United States Conduent State Healthcare, LLC Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Description:

Client Monitoring Field Staff Specialist - New Orleans

Hourly Rate $15/hr

Reimbursement for Mileage (Must have your own vehicle and Valid DL)

Hours: 8am – 5pm

Reimbursement for Mileage

Join our team of valued members. Assist elderly persons and adults with disabilities living in your area to access community resources and monitor delivery of approved services.

This position requires travel as you will be making 15 in-home visits (per day) to our clients within an area (New Orleans and Surrounding) approx miles per day. You will be reviewing the delivery of approved services. Training will be in Baton Rouge for 1 to 2 days. The completion of your paid training will be remote.

Principal Duties and Responsibilities:

  • Prepare for visits by reviewing current LA Plans of Care and other data on participants in OPTS and LOCS Long Term Care Programs to applicants.
  • Comply with routine participant monitoring in-person visits.
  • Complete Monitoring Checklist, review provider service logs, and time sheets during home visits
  • Document participant changes, outcomes, and any issues or complaints
  • Complete Elder Protective and Adult Protective forms, as needed.
  • Route provider issues to the Provider Monitoring Unit within one business day
  • Report changes in status to the appropriate Client Assessment Specialist within one business day
  • Comply with complaint procedures, escalate, and refer complaints to OAAS for Protective Services according to policy.
  • Participate in Continuous Quality Improvement (CQI) process and training.

Education and Experience

Required:

  • HS Diploma or GED
  • 6 months experience working with older adults or persons with disabilities in health care related services
  • Valid Louisiana driver's license
  • Current Louisiana automobile insurance

Preferred:

  • Associate degree in health or human services
  • 1 year in health care related services.
  • Knowledge of healthcare, elderly and disabled adult populations preferred.
  • Knowledge of Medicaid preferred.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.


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