Client Relations Specialist

2 weeks ago


Baton Rouge, Louisiana, United States Strategic Staffing Solutions Full time

Strategic Staffing Solutions is seeking a Client Relations Specialist for a contract opportunity with one of our esteemed clients. This position is a contract role that must be worked on a W2 basis only, with no visa sponsorship or C2C eligibility available.

Position Overview:
The Client Relations Specialist will be responsible for addressing inquiries related to benefits and claims through telephone communication with our members or providers in a call center environment. This role is essential in promoting and upholding a positive image of the company through direct interactions with customers.

Key Responsibilities:

  • Manage and resolve inquiries regarding benefits and claims via telephone.
  • Foster a positive company image through effective customer interactions.
  • Adhere to all applicable laws and regulations in the execution of duties.

Qualifications:

  • A minimum of two (2) years of experience in a call center environment.
  • Alternatively, one (1) year of call center experience combined with one (1) year of experience in FEP and/or Facets.
  • Completion of a medical office assistant or medical coding diploma/certificate along with one (1) year of experience in a call center setting is also acceptable.

Essential Skills:

  • Strong verbal and written communication skills, with a focus on reading comprehension due to the high volume of customer contact.
  • Ability to maintain professionalism and diplomacy when interacting with both internal and external customers.
  • Excellent listening skills to effectively understand and address customer issues.
  • Capability to multitask and manage various customer inquiries independently while prioritizing effectively.
  • Proficiency in relevant PC software, including Microsoft Office.
  • Must be comfortable working in a monitored environment focused on efficiency, accuracy, and customer satisfaction.
  • Regular and punctual attendance is required.
  • Ability to remain seated and handle calls for extended periods, with scheduled breaks.

Benefits:
As part of the Strategic Staffing Solutions team, you will be eligible for a comprehensive benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

About Us:
At Strategic Staffing Solutions, our mission is to build trusting relationships and deliver solutions that positively impact our customers, consultants, and communities. We are committed to setting high standards for corporate responsibility, creating job opportunities, and enhancing the communities where we operate.



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