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Director - Digital Product Management - Blueprint Insights
4 months ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences – from payments to rewards to servicing – that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on team Amex.
Business Blueprint aims to serve American Express Small Business customers in managing their cash flow needs through a differentiated set of products like Business Line of Credit, Business Checking, and small business Cards.
How will you make an impact in this role?
Serve as a Product Director and thought leader to define and execute on the Business Blueprint product roadmap focused on cash flow insights. You will be responsible for defining and driving short- to long-term strategy cash flow insights experiences for US small business customers. You will demonstrate a proven track record in leading strategic growth initiatives end-to-end, building business cases, facilitating executive storytelling, closely collaborating with design, product development and engineering, leading cross-functional partner teams, and building metrics to measure success. You will also be able to handle multiple concurrent priorities, partner across the enterprise to understand the evolution of insights capabilities and inform small business payments roadmap.
What you'll be doing:
Define and execute on short- to long-term strategy for digital first product and vision for US small business cash flow insightsPartner with business unit Design teams to conduct competitive and customer research and analysisCollaborate with product development leaders and teams to build a roadmap for all insights experiences Identify and prioritize insights-related growth initiatives / features on Business Blueprint PlatformIdentify, evaluate, and concisely communicate rationale for initiatives that accelerate the expansion of Blueprint Platform's holistic SME customer value-prop Write business cases for new strategies including customer and business impact and support the definition and development of go-to-market plansLead projects independently of end-to-end. Build consensus while also identifying risks and removing roadblocksLead investment planning for insights strategies; partner with the Platform leadership team to identify priorities and coordinate accordingly with Blueprint Strategy teamOwn and create strategic content for SLT updates on bi-monthly basisForm deep and ongoing partnerships with ABCA and BLOC product teams to more deeply engage product customers into InsightsWhat we're looking for in you: Operate Autonomously: Takes a project from ideation to delivery. Able to prioritize in ambiguous situationsProactive: Always striving to deliver great products. Proactive, self-driven, curious, loves learningCommunication: Excellent written and oral communication skills. Communicates information, ideas, and concepts clearly. Strong PowerPoint skillsOrganization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time wellFlexibility/Adaptability: Can lead quickly changing priorities and conditions; copes effectively with complexity and changePersistence: Follows through on items without being managed. Resourceful, has grit, and a positive "can do" attitudeLeadership: Sound interpersonal skills and proven ability to navigate in a cross-functional setupExpertise: In the know about the latest and greatest happenings in banking, cards, and small business. Understand the competitive landscapePartnership: Collaborate with partners across the enterprise and across the team to deliver the best experiences for small business customersData centric: Has experience with and understanding of analytics and data based productsResults Driven - Ability to drive results in a complex, matrixed environment, and strong strategic skillsLead team of two managers or senior managersOccasional domestic travelMinimum Qualifications: 7+ years of experience in some combination of product strategy, product development, strategy, digital product or management consulting 4+ years of experience in financial services Track-record of successfully supporting strategic initiatives, including the development of business casesExceptional communication and presentation skills with proven ability to communicate effectively across levels Ability to break down complex problems in simple ways and build enthusiasm around a strategic initiativeExperience coordinating between Product, Business and Technology teams to define, prioritize, and deliver projectsSelf-starter and solutions-driven, with a willingness to learn and adapt to new responsibilities Comfort in a fast-paced and high growth environmentEffectively challenges the status quo and able to respectively voice a contrasting point of view. Software application skills – proficiency in Excel and PowerPoint Bachelor's degreePreferred Qualifications: 8+ years of experience in some combination of product strategy, product development, strategy, or management consulting 5+ years of experience in financial services, with expertise in payments and/or bankingMaster's degree Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
