Director - Digital Product Operations and Governance

1 month ago

New York, New York, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) team enables businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.

As our customers are changing the way they work and pay, we have been evolving with them by developing B2B partner-embedded and automated payment solutions so that we are seamlessly coordinated into customer ecosystem. The B2B Solutions team is focused on building a new business model, key partnerships, value propositions, and go-to-market plans that will address all customer segments, from Small businesses to Large and Global clients, to create new opportunities for us to capture B2B spend through these ecosystem partners, such as AP Automation partners, Accounting and ERP software providers, as well as procurement platforms & networks. This business has doubled in customers and volume over the last few years, and critical to further growth is the scaling of our B2B ecosystem.

As such, the Director, Digital Product Operations and Governance will lead a team focused on critical business operations, governance activities, and effective risk management for all B2B Solutions products. In our ever increasingly compliance-driven and regulated environment, this role will continue to be critical in ensuring we are managing, monitoring, and deploying our products in a controlled and compliant way.

Key Responsibilities:

Ensure operational effectiveness and efficiency by driving robust compliance, controls, and governance as we build and enhance our B2B product suiteLead management of product and platform operations including adherence to all regulatory, compliance, and audit requirementsCollaborate with Technology to manage health of platforms, drive issue resolution, platform release testing, partner integrations, and continuous improvementLead New Product Approvals (AEMP54) for all B2B Solutions products and collaborate closely with Operational Excellence Drive risk oversight by managing all product governance activities including PRSA, TLM, controls, and testingMaintain all operational and supporting activities for One AP ACH payment service and collaborate across Product and Network teamsCollaborate with GSG, Product, and the servicing strategy team to provide operational support in driving servicing capability enhancements and developments Preferred Qualifications Extensive experience and demonstrated track record in B2B product development and/or product operationsComfortable with ambiguity and ability to translate unstructured information to a structured, actionable planStrong organizational skills and project management experienceProven ability to both focus on high level strategy and delve in the weeds on detailed operations Experience leading teams in a matrixed organization and comfortable managing senior level presentationsStrong relationship building skills and a collaborative attitude, building bridges, and eliminating silosTrack record analyzing complex data and processes to find and drive innovative solutionsAbility to effectively prioritize and drive strong results with limited resourcesExcellent interpersonal, strong written, and verbal communication skills, focusing on key messages and actionsDemonstrated ability to influence many business partners to drive business value without direct authorityAdaptable to changing business prioritiesKnowledgeable in B2B payment space and solutionsOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulationsBachelor's degree and 7+ years of relevant experience Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

  • Director, Digital Product

    1 month ago

    New York, New York, United States Fox Entertainment Group Full time

    OVERVIEW OF THE COMPANY Fox CorporationUnder the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while...

  • Director, Information Governance

    1 month ago

    New York, New York, United States IQVIA Full time

    Job Summary You will lead the development and implementation of a programmatic approach to information governance activities in Digital Enablement, US Regional Business Unit. "Information governance" refers to the management of compliance requirements associated with the responsible use of information received, stored, used or shared by IQVIA. Those...

  • Director, Digital Product

    1 month ago

    New York, New York, United States Fox Corporation Full time

    OVERVIEW OF THE COMPANYFox CorporationUnder the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while...

  • Director of Data Governance

    1 month ago

    New York, New York, United States Focus Capital Markets Full time

    We are looking for a leader with past experience in building and implementing a data governance program in a technically innovative firm to optimize the value of our data assets and digital products that provide revenue-generating insights. In this role, you will oversee the strategy of data governance from its conception to implementation, creating unified...

  • Director-Digital Product Management

    2 months ago

    New York, New York, United States American Express Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Data Governance Product Director

    2 months ago

    New York, New York, United States JPMorganChase Full time

    Job Description Representing the Corporate and Investment Bank's Chief Data Office (CDO), you will need a comprehensive understanding of the CDO's overarching Data Governance and regulatory-driven outcomes, client challenges, and potential areas for improvement. You will communicate crucial product-related developments, decisions, and issues back to the CDO...

  • Senior Manager-Digital Product Operations

    3 weeks ago

    New York, New York, United States American Express Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Associate Director of Digital Media Operations

    4 days ago

    New York, New York, United States ESPN Full time

    Job SummaryAs an Associate Director of Ad Operations at ESPN, you will be responsible for overseeing the execution of advertising campaigns across various digital media channels. Your duties will include managing a team responsible for ad trafficking and optimization, collaborating with sales and marketing teams to ensure campaign objectives are met,...

  • Director of Digital Product Strategy

    5 days ago

    New York, New York, United States American Express Full time

    About the RoleThe Director of Digital Product Management will play a key role in shaping the future of American Express's digital products and services. This is an exciting opportunity to join a global and diverse community of colleagues who are passionate about delivering exceptional customer experiences.Key ResponsibilitiesDevelop and socialize a global...

  • Director-Digital Product Operations

    1 month ago

    New York, New York, United States American Express Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Digital Marketing Director

    1 week ago

    New York, New York, United States VNS Health Full time

    Director of Digital MarketingVNS Health is seeking a highly skilled and experienced Director of Digital Marketing to lead the development and execution of our digital marketing strategy across the enterprise.Key Responsibilities:Develop and Implement Digital Marketing PlansCollaborate with leadership and business units to define and develop digital marketing...

  • Digital Content Producer

    1 week ago

    New York, New York, United States iOne Digital Full time

    About iOne Digital iOne Digital is a leading digital media company dedicated to creating engaging and inspiring content for the African American community. Our portfolio includes renowned brands like Cassius, HelloBeautiful, MadameNoire, Bossip, NewsOne, GlobalGrind, HipHopWired, BlackAmericaWeb, and Elev8, covering diverse areas such as lifestyle,...

  • Director of Digital Product Development

    5 days ago

    New York, New York, United States IBT Media Full time

    Job Summary:IBT Media, a leading digital media company, is seeking a highly skilled Head of Product to join its leadership team. As a key member of the organization, you will play a crucial role in driving the development and enhancement of our digital products and platforms.Key Responsibilities:Collaborate with cross-functional teams to deliver exceptional...

  • Enterprise Solutions Analyst

    1 week ago

    New York, New York, United States Digital Harbor Full time

    Job OverviewAbout Digital HarborDigital Harbor stands at the forefront of Composite Risk & Compliance innovation, having established a strong presence over the past decade. Our solutions have been successfully implemented in major US Financial Institutions, Government Intelligence Agencies, and Health Care organizations. Our award-winning platform provides...

  • Enterprise Solutions Analyst

    2 weeks ago

    New York, New York, United States Digital Harbor Full time

    Job OverviewAbout Digital HarborDigital Harbor stands at the forefront of Composite Risk & Compliance innovation, having established a strong presence over the past decade. Our solutions have been successfully implemented in major US Financial Institutions, Government Intelligence Agencies, and Health Care organizations. Our award-winning platform offers...

  • Director, Gaming and Emerging Digital Products

    1 month ago

    New York, New York, United States teamworkonline Full time

    OverviewThe Director will collaborate closely with the VP Gaming, Collectibles, and Emerging Technology to drive the league's strategic planning and execution for video gaming and emerging digital products. Focus areas include AR, VR, Blockchain, and NFTs, representing key growth and fan engagement opportunities. ResponsibilitiesDevelop innovative...

  • digital operations specialist

    2 months ago

    New York, New York, United States tapwage Full time

    Job DescriptionThe New York City Campaign Finance Board manages New York City's small donor democracy program and educates and engages voters via NYC Votes. The CFB has enjoyed a tremendous arc of progress over its 30-year history, and our updated flagship small donor democracy program is the centerpiece of this progress.We eliminate barriers to...

  • Senior Manager-Digital Product Operations

    4 weeks ago

    New York, New York, United States American Express Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Director, New Product Governance – Go to Market

    3 weeks ago

    New York, New York, United States American Express Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Digital Product Management Director

    5 days ago

    New York, New York, United States American Express Full time

    About the RoleWe are seeking a highly experienced Director of Digital Product Management to join our team at American Express. As a key member of our Enterprise Platforms organization, you will play a critical role in driving the development of our software products and ensuring they meet the needs of our customers.Key ResponsibilitiesProduct Vision and...